Passenger Service Agent

Description:

Ignite your career with an exciting opportunity in a dynamic and fast-moving environment! Airway Interline, a leader in distress passenger services are seeking highly capable and professional individuals to join our team as a Passenger Service Agents.

If you are an enthusiastic, outgoing, responsible candidate who excels in high-pressure situations, possess exceptional problem-solving skills, and can adapt to flexible work hours, including weekends and holidays we invite you to join our team.

Job Responsibilities:

· Assisting passengers, including unaccompanied minors, individuals requiring wheelchair assistance; language barriers and passengers travelling with pets.
· Processing of passengers in our system and ensuring accuracy of documentation to ensure efficient and organized operations.
· Ensuring tasks are performed in accordance with the company’s specific procedures and policies.
· Maintaining a professional image at all times, adhering to specified dress codes, and grooming standards.
· Attending training sessions from time to time as set up by the management teams based on job roles assigned.
· Flexibility to work seven days a week, with the ability to adapt to varying hours.
· Performing any other duties assigned by the company.

Pre-requisites:

· High school or provincial equivalency and/or experience in customer service.
· Excellent interpersonal and communication skills to effectively engage with passengers and provide accurate information.
· Strong work ethics, with a sense of responsibility and reliability.
· Outstanding customer service skills, even in high-pressure situations that may involve prolonged standing or walking.
· Ability to work well in a team and communicate effectively.
· Proficiency in English. Additional language skills such as French, German, Italian, Arabic, Polish, Russian, Ukrainian, Spanish, Hungarian, Serbian, Farsi, Turkish, Portuguese, Japanese, Chinese, Mandarin, Cantonese, Tagalog etc., are an asset.

Additional Assets:

· Prior experience in the travel and tourism industry, including knowledge of Amadeus, Saber, Galileo, and ticketing.
· Possession of a G or F license or higher.
· Proximity to Pearson Airport is advantageous.

Benefits of working with Airway Interline include:
· Comprehensive benefits program upon qualification.
· Opportunities for career advancement.
· Exciting and fast-paced work environment.
· Ongoing training and professional development.

If you meet these qualifications and are interested in the position, and are committed to professional development, we encourage you to submit your application and join our team of dedicated professionals!

Job Types: Part-time, Permanent

Benefits:

• On-site parking

Schedule:

• Evening shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Weekends as needed

Work Location: In person