Office Administrator (Full time contract) – Richmond – AU23

Trail Appliances Ltd.

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 11 showrooms, a Clearance Centre, and offices in Richmond and Annacis Island. Join our team of trailblazers As a Showroom Administrator you will work very closely with customers and the showroom teams.

In this role you will be 50% customer facing and 50% completing administration functions. The Showroom Administrator will support customers with inquiries either over the phone or in person. As the Store Administrator you are required to type at least 40 wpm; have attention to detail as you will be responsible for collecting payments; you will be managing cancellations and returns and in store transfers. We require someone to be very process driven and be comfortable with computer applications.

Excellent communication skills a must; written and spoken. $22.50 per hour. This is a contract position (End date: April 15, 2024) As the Showroom Administrator you will Be an approachable first point of contact for customers Field any incoming calls and inquiries Assist in administrative duties to run store administration Work closely with our Sales and Customer Support Team to provide timely, proactive service and support We hope you are passionate about Customer Service – You are a people person who uses your skills to create great rapport with customers Teamwork – You are a team player who can also thrive independently Joining a fun, fast-paced environment The experience we need Experience working in an administrative/customer service role Fast and accurate data entry skills with the ability to multi-task Experience managing customer conflict and escalation Proficiency in Microsoft Office Must be able to work weekends. Bonus Points if You exude energy, enthusiasm, and positivity You are willing to work additional time when necessary to complete tasks and meet deadlines Work Environment Showroom environment Full time, 40 hours per week. May include Friday evening and weekend shifts.

Due to the volume of applications received, only those candidates considered for an interview will be contacted further. We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?