myFlex Solutions Account Manager

Full-Time

Website Guarantee Trust Life Insurance

myFlex Solutions Account Manager Vancouver, BC, Canada Req #2025 Tuesday, November 28, 2023 At Equitable, we realize that your work life is not just about performing a job; it’s about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable today. Position Title: myFlex Solutions Account Manager
Reports To: Manager, Group Administration and myFlex Benefits
Department: Group Benefits Term: Permanent Full-Time Schedule: 11:00AM EST – 7:00PM EST

Work Arrangements: You will work from your home office 100% of the time. You may be required to be in-person at our office in Waterloo, ON or another assigned location within the Waterloo Region, on an as needed basis. Sales related roles may be required to travel based on the assignment.
The Opportunity: We’re looking for an individual to work in a partnership with the myFlex Account Executive by providing comprehensive account management services covering all aspects of servicing beyond the general sales activity. This includes installation of new Benefits plans, management of all renewal activities, training clients on procedures and systems, handling general inquiries and assisting with finalist presentations if requested.
What you will be doing:

Work in partnership with the Account Executives in their management of advisor relationships by working closely with the advisor service teams in a proactive manner
Provide superior client service directly to plan sponsors and advisors by anticipating their needs and ensuring those needs are met
Work with the Account Executives and myFlex Benefits Specialists to ensure responsive service standards are met or exceeded
Ensure a positive service experience for plan sponsors as their primary relationship manager for implementations, renewals and amendments
This role is part of a service team and needs to work collaboratively with other team members. There is an expectation that team members can back each other up (across roles and regions) as work volumes require. Clients generally expect a same day response to service requests so flexibility in resourcing is very important

What you will bring:


Excellent analytical, time-management, problem solving, negotiation and decision-making skills
Excellent communication skills, including active listening and the ability to communicate clearly both verbally and in writing
Great presentation and training skills
Comprehensive understanding of group insurance and the ability to learn Equitable processes.
Comprehensive knowledge of rating methodology and myFlex pooling arrangement
The myFlex Solutions Account Manager needs to apply a client-first mindset and needs a working knowledge of every policyholder to provide effective service to maximize client satisfaction and retention
Enjoys working in a fast-paced environment with tight deadlines and evolving priorities
Requires flexibility to travel (on an infrequent and as needed basis) with a reliable vehicle
Experience using Word, Excel, PowerPoint, Outlook and Teams. With the ability to learn and apply new system applications (including BMS and web portals).
Bilingual in French and English is an asset
What’s in it for you:
A healthy work-life balance with employee wellness top of mind
Annual bonus program, annual vacation allowance, and company-paid benefits program
An additional paid volunteer day each year so you can spend time giving back to the community
Immediate enrollment in the company’s pension program with employer matching
Employee resource groups that support an inclusive work environment
Tuition support and specialized program assistance
A company subsidized cafeteria with a variety of daily options
Discounts on company products and services, and access to exclusive employee perks
Regular EQ Together events focused on company togetherness and collaboration

As part of the recruitment/offer process you will be required to:
Provide two professional references (minimum one supervisor and above)
#LI – Remote

To learn more about Equitable, we encourage you to explore our organization.

At Equitable, we are committed to providing equal access to employment opportunities across our organization. Please contact our HR team at careers@equitable.ca if you would like to receive our job postings in an alternative format or require an accommodation with the application process.
Other details Pay Type Salary
Min Hiring Rate $51,282.00
Max Hiring Rate $76,923.00
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