Member Service Representative

Job Description

<h3>Job Description</h3><p>Job Description<p>Salary: $45,100 - $50,090<br /><p>Member Service Representative</p><p>Branch Location:Tyne Valley, PE</p><p><br /></p><p>At Provincial Credit Union, were more than a financial institution were a people-first, purpose-driven organization, proudly recognized as one of Canadas Top 100 Employers for 2025. Rooted in our values of People, Purpose, and Possibility, were on a mission to provide trusted financial advice, education, and planning that empowers Islanders to thrive.</p><p>When you join us, youll become part of a supportive, innovative team thats passionate about delivering exceptional member experiences and making a real impact in our communities. If youre ready to grow your career while helping others grow their financial future wed love to meet you.</p><p><br /></p><p>What Youll Do:</p><ul><li>Provide account services to members in a courteous and professional manner by receiving, processing and recording financial transactions when required.</li><li>Inform members of new services and products that may be beneficial to them and direct them to other staff as appropriate.</li><li>Maintain professional and technical knowledge of the position by completing training and development in all associated risk and cash management guidelines as provided.</li></ul><p><br /></p><p>What You Have:</p><p>Required Education and Experience</p><ul><li>High School Diploma</li><li>Demonstrated experience and eagerness to provide superior customer service.</li></ul><p><br /></p><p>Skills and Abilities</p><ul><li>Strong organizational skills and attention to detail with the ability to process information with high levels of accuracy.</li><li>Professional manner and poise, and sensitivity in dealing with confidential information and materials.</li><li>Excellent verbal and written communication skills.</li><li>Intermediate proficiency required in Microsoft Suite and demonstrated ability to quickly adapt to new technologies.<br /></li></ul><p><br /></p><p>Why Youll Love It Here</p><p>We believe our employees deserve the same outstanding care we give our members. Thats why we offer:</p><ul><li>A People-First Culture:Join a supportive team that values collaboration, positivity, and community impact.</li><li>Competitive Pay & Bonus Program:Market-aligned salary plus the opportunity for annual bonuses.</li><li>Comprehensive Benefits:Health and dental coverage, sick time, and a Defined Contribution Pension Plan & Group Retirement Savings Plan with up to 9% employer contribution.</li><li>Work-Life Balance:Three weeks vacation to start, plus four personal days and two volunteer days each year.</li><li>Career Growth:Tuition reimbursement, training opportunities, and career progression pathways.</li><li>Extra Perks:Annual fitness and clothing allowance, reduced employee loan and mortgage rates, and no service fees on banking transactions.</li><li>Salary Range:$45,100 - $50,090.</li></ul><p><br /></p><p>Additional Information</p><ul><li>Bondability <span >Requirement:Candidates</span> must be bondable under a fidelity bond policy (includes a criminal and credit check).</li><li>Closing Date:October 31st, 2025.</li></ul><p><br /></p><p>Diversity & Inclusion</p><p>At Provincial Credit Union, were committed to creating an inclusive and equitable workplace. We welcome applications from all qualified individuals, and accommodations are available throughout the recruitment process.</p></p></p>