Manager, Retail Services

  • Full-Time
  • Canada
  • 153600
  • Applications have closed

University of Toronto

Press Tab to Move to Skip to Content Link Date Posted: 08/17/2023 Req ID: 33494 Faculty/Division: UofT Mississauga Department: UTM: Hospitality and Ancillary Services Campus : University of Toronto Mississauga (UTM) Description: Working largely independently as part of the senior departmental management team, and under the general direction of the Director, Operations and Administration, the incumbent is responsible for managing the day-to-day operations of the Hospitality & Ancillary Services department’s retail units, including vending services, The Print Shop, and campus mail services. The incumbent also assists with the operation and administration of the campus’s liquor license, and the administration and enforcement of the leases with bookstore and the bank machines on campus. The incumbent provides support to the senior departmental management team for the long-term planning, by making recommendations and implementing strategic plans determined by senior management. The incumbent coordinates the implementation and on-going oversight of the department’s sustainability initiatives.

This position will support the review of existing operations and creation of a business plan that aligns with the strategic principles of the University of Toronto Mississauga. The incumbent will also supervise the unit employees, and have managerial authority related to human resource management, assignment of work, as well as the hiring, performance management and professional development of all staff in this area. I. EDUCATION: University degree, preferably in business or hospitality, or equivalent combination of education and experience.

II. EXPERIENCE: A minimum of 3-5 years’ management experience in the service industry, preferably in retail business sectors in operations management. Experience managing staff in a unionized environment and experience managing multiple operational units. Experience implementing change and leading continuous improvement initiatives.

Experience acting as first point of contact, or landlord, an asset. Experience assisting with contract management and implementation an asset. Experiences developing and refining work processes and standard operating procedures an asset. III.

SKILLS: Proficiency with Microsoft Office suite. Excellent interpersonal and oral and written communication skills. Excellent problem-solving skills. Good conflict resolution skills.

V. OTHER: Working knowledge of Smart Serve training, protocols and guidelines. Ability to manage conflicting and competing priorities and deadlines. Ability to provide excellent customer service and to resolve issues with customers in a timely manner.

Ability to work both independently and with teams. knowledge of AGCO guidelines governing the safe service of alcohol, preferably in the context of a post-secondary environment, an asset. Familiarity with the equipment used by staff within the operation an asset. Closing Date: 08/30/2023,11:59PM ET Employee Group: Salaried Appointment Type : Budget – Continuing Schedule: Pay Scale Group & Hiring Zone: PM 2 Hiring Zone: $73,829 – $86,132 Broadband Salary Range: $73,829 – $123,046 Job Category: Administrative / Managerial All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Diversity Statement The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community.

We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission. As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary.

Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see . Accessibility Statement The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members.

Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission. The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact .