HCLTech
Working Location: Mississauga, ON
Role Responsibilities:-
– Adhering to SLAs
– Mentoring / Training Team Members
– Handling tickets / requests
– Perform root cause analysis
– Troubleshooting technical issues
– Defining processes and ensuring that the processes are adhered to
– Oversees and is responsible for successful completion of Installation, configuration and migration
– Ensure maximum uptime according to the SLA
– Understanding of Multi-geo support environment
– Responsible for building / maintaining a test environment
– Responsible for strategizing a backup plan and test plan for failure scenario
– Improves and maintains customer and employee satisfaction
– Suggests new technologies and design changes
– Monitoring and maintaining SLA requirements by the team members
– Planning Backup/Restoration Strategy for 24×7 operation support
– Suggesting patches/upgrades to maintain security level
– Testing / Auditing/processes as required from time to time
– Identify Skill gaps and plan for training / knowledge updating
Skill set Requirements :
Mandatory:-
- Proven independent and direct capability at building, configuring, and upgrading CICS Transaction Server regions in a production environment.
- Proficient with associated product installations, applying maintenance, customizing products, configuring products
- Proven problem determination skills demonstrating independence and experience in troubleshooting, researching, and resolving complex issues, showing strong ability to utilize system diagnostics to arrive at problem solutions
- Demonstrated strong problem solving skills, including dump reading and use of performance monitors like CA-Sysview.
- Understanding of SMP/E concepts and IBM tools for identifying problems and fixes (IBMLink, SIS, ETR, etc.).
Proficient with SMP/E (commands, terminology, problem determination). - Build from scratch as well as clone CICS regions to be used in single, MRO or CICSPlex environments
- Use CICSPlex Web-User-Interface to create and administer changes in CICSPlex environments such as transaction route rules and real time analysis
- Create historical reports using Tivoli and SMF data in response to customer inquiries regarding transaction response time, storage & CPU usage, file i/o counts, wait reasons, etc.
- Monitor CICS performance using Omegamon and TMON in response to client calls about transaction response time, storage & CPU usage, file i/o counts, wait reasons, etc.
- Perform upgrade activities required when moving CICS, CPSM or CTG to newer versions or releases
- Read and interpret CICS system dumps
- Install, customize, maintain 3rd party products such as Compuware’s Abed-Aid/CICS, Xpeditor, CAFC, MacKinney Batch to CICS, etc.
- Participate in annual Disaster Recovery exercise activities: attending meetings, making CICS resource definition changes, monitoring network swing traffic, etc
Good to Have:-
- Research and apply fixes to CICS, CPSM and CTG
- Experienced in independently and directly managing projects of mid and high-level complexity
- IBM Assembler language familiarity, to be able to look at code and dumps and also to work with Exits
Soft Skills/Other skills
– Excellent communication and conversation skills (Verbal and Written)
– Good documentation skills
– Good working knowledge of MS OFFICE (Including MS Project and Visio)
– Should have a great customer handling skills
– Able to handle unforeseen situations
– High level of acceptance
– Can drive HCL’s value and its methodology
– Worked on Production systems
– Datacenter understanding
– Experience with Database Migration, Installation, Upgrades and Patching
– Knowledge of Data warehousing and Other Technologies(RDBMS)
– Desirable to have experience in Federation set up
– Storage Management Techniques
– Experience on Sun / VERITAS / TSA cluster
Years of Experience
Total : Above 7 to 9 Years of experience
Relevant : Minimum of 7 yrs in CICS L3 support
