Key Account Manager
Job Description
Job Description
Job Description
Key Account Manager
We’re looking for a commercially minded Key Account Manager who knows how to build trust, manage complexity, and turn relationships into results. This role sits at the centre of our retail grocery business, owning key head office relationships while coordinating execution across Sales, Operations, and Finance.
If you enjoy being the calm, capable connector between customers and internal teams, and you take pride in disciplined follow-through, this is a role where your impact will be visible and valued.
Some of what you will do in this role includes:
- Own and grow relationships with key head office and banner-level retail contacts
- Act as the primary point of contact and trusted advisor for assigned accounts
- Represent the company professionally at customer meetings, trade shows, industry events, and occasional after-hours functions
- Serve as the escalation point for account-related issues, ensuring timely resolution and clear communication
- Manage the day-to-day administrative and executional needs of key accounts, including feature notifications, ad planning, forecasting, and follow-ups
- Coordinate closely with Operations, Finance, and internal stakeholders to ensure accurate, efficient account servicing
- Keep internal teams aligned on customer expectations, promotions, changes, and account-specific requirements
- Protect and expand existing business while identifying new listings, distribution gains, and incremental growth opportunities
- Conduct store checks and market visits to validate execution, identify gaps, and surface opportunities
- Collaborate with vendors and business partners to develop programs and initiatives that drive mutual growth
- Monitor rebates, accruals, chargebacks, fines, penalties, and other account-related financial activity
- Partner with Finance to ensure accuracy, visibility, and timely resolution of discrepancies
- Maintain disciplined control of account compliance and financial exposure
- Developed relationships with key customer decision-makers in the Greater Vancouver retail environment
- Ability to work cross functionally across internal and external departments (finance, logistics, marketing)
- Sales experience and demonstrated key account background with consistent ability to identify and convert growth opportunities
- Disciplined, proactive management of financial commitments and compliance
- Professional, confident presentation abilities
- Analytical and judgement oriented with a sales savvy
- Post secondary education
- Compensation between 70-110k with bonuses and allowances based on experience
- Benefits
- Terrific organizational culture
How to Apply
Ready to start your career as a Key Account Manager at MacDonald Search Group?
- Click the "Apply Now" button below.
- Review the safety warning in the modal.
- You will be redirected to the employer's official portal to complete your application.
- Ensure your resume and cover letter are tailored to the job description using our AI tools.
Frequently Asked Questions
Who is hiring?▼
This role is with MacDonald Search Group in Langley.
Is this a remote position?▼
This appears to be an on-site role in Langley.
What is the hiring process?▼
After you click "Apply Now", you will be redirected to the employer's official site to submit your resume. You can typically expect to hear back within 1-2 weeks if shortlisted.
How can I improve my application?▼
Tailor your resume to the specific job description. You can use our free Resume Analyzer to see how well you match the requirements.
What skills are needed?▼
Refer to the "Job Description" section above for a detailed list of required and preferred qualifications.