Posted: 2 hours ago
Job Description
<p><p><strong>Responsibilities:</strong></p><p>IT Support:</p><ul><li>Provide technical assistance and troubleshooting for hardware and software issues on desktops, laptops, printers, and other peripherals.</li><li>Perform routine maintenance tasks such as system updates, antivirus scans, and system optimizations to maintain compliance.</li><li>Assist in setting up and configuring workstations, mobile devices, and audio/visual setups.</li><li>Responsible for managing security incidents and outages for area of geographic responsibility partaking in the IRP / ERBC as directed. Due to geographic isolation, possible need to take on the local lead role.</li></ul><p>IT Administration:</p><ul><li>Manage office IT to documented IT standards and process.</li><li>Manage inventory, via asset tracking for IT equipment and software license in ITSM system.</li><li>Manage IT tasks that pertain to employee life cycle from onboarding to user separation.</li><li>Log and manage tickets in ITSM system, following Incident and Problem Management process where applicable.</li><li>Work with external suppliers for IT hardware procurement and repair.</li></ul><p><strong>Qualifications:</strong></p><ul><li>Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience.</li><li>Proven at least 1.5 years of experience in providing technical support and troubleshooting for hardware, software, and network issues.</li><li>Proficiency in operating systems such as Windows and macOS is a must.</li><li>Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.</li><li>Knowledge of networking concepts, protocols, and troubleshooting methodologies.</li><li>Strong verbal and written communication skills, with the ability to effectively communicate technical information to non-technical users.</li><li>Excellent problem-solving skills and the ability to work independently or as part of a team.</li><li>Attention to detail and ability to prioritize tasks in a fast-paced environment.</li></ul></p>Create Your Resume First
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