IT Specialist

Job Description

Description
IT SPECIALIST

Starting base salary CAD $50,500 - $60,500*

Plus Bonus, Equity & Benefits

• Pay transparency

Our salary ranges are determined by role, level, and location. The range displayed on our job posting reflects the minimum and typical maximum target for new hire salaries for the position, it does not reflect the maximum salary for the role over time.

This is an existing vacancy.

IT Specialists assist all team members to ensure they have both the right technology to complete their job and that the technology is running effectively. In addition to resolving technical complications impacting job functioning, IT Specialist responsibilities range from hardware setup during onboarding to maintenance throughout employee transfers/leaves. This is a full-time, in-office position. The role is based in Whitby.

What You Will Be Doing

• Triage and resolve helpdesk tickets using JIRA
• Train user base on corporate applications
• Day to day system administration functions, including system provisioning, maintenance and decommissioning laptops
• Provides Technical Support to internal employees and troubleshoots technical issues related to common infrastructure and network, within SLA response time
• Improvement of all service deliveries that capitalize on efficiencies including installation standards and configurations.
• Follow onboarding process for new hires and terminations
• Standardize on hardware and software across departments
• Provide technical support services for all departments
• Research and implement new corporate applications and solutions
• Maintain integrity and security of Entra ID and all user access privileges
• Create FAQ documentation for commonly asked questions
• Maintain Entra ID information for all employees as directed by HR
• Maintain physical security ensuring employee safety
• Supporting and assisting all remote employees

What You'll Bring To This Role

• Exceptional customer relationship and negotiation skills
• Proven excellent communication skills – written and verbal
• A customer first mentality and deep understanding of customer service
• Proven ability to work as an effective member of a team
• Proven organizational and follow-up skills (including prioritization)
• Strong active listening skills
• Ability to work independently, with minimal supervision
• Demonstrated ability to provide valuable feedback and solution options based on that feedback

Why 360?

Join 360insights, a fast-growing global leader in channel incentives and insights. Be part of a team that delivers innovative solutions for top brands, all while thriving in an inspiring, inclusive culture that has earned us recognition as a Great Place to Work in Canada, the USA, and the UK. Here, we put people first, fostering a vibrant and values-driven environment where both team members and clients succeed together.

Diversity and Inclusion: We wholeheartedly welcome individuals from all walks of life to join our team. 360insights is committed to providing equal employment opportunities to people of every race, religion or belief and ethnic origin, regardless of age, disability, sexual orientation, or gender identity. You can find out more about our DEIB Vision on our website. We encourage applications from individuals with disabilities, and accommodations are available upon request for candidates participating in all stages of the selection process.

Experiences that create growth. Growth that creates experiences. We believe that as Insighters grow, we unlock new opportunities and experiences that continue to fuel further growth, creating a continuous cycle of improvement and achievement. Our commitment to growth is supported by robust Learning and Development (L&D) initiatives and mentorship programs, ensuring that you have the tools and support needed to thrive and grow as an Insighter.