$67,000 - $68,000 Posted: 3 hours ago
Job Description
<p><b><span ><font size="2">IT Service Desk Analyst<br> Salary Range: $67,000 - $68,000<br> Location: Prince George, BC</font></span></b></p><p><b><span ><font size="2"> </font></span></b></p> <p ><font size="2" style="font-family: "Segoe UI";">As an IT Service Desk Analyst at Drax, the purpose of this role is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals.</font></p> <p ><span ><b><span ><font size="2"> </font></span></b></span></p> <p ><span ><b><font size="2">Keyexperience:</font></span></p> <p><font size="2" style="font-family: "Segoe UI";">Technical Skills and Qualifications:</font></p><ul><li><font size="2"><font style="font-family: "Segoe UI";"> </font><span >Proficient in desktop/laptop hardware, network configurations, and MS Office Suite.</span></font></li><li><span ><font size="2">Experienced with Windows 10/11 and telephony technologies (VoIP, SIP).</font></span></li><li><span ><font size="2">Familiar with Active Directory, Entra Admin Center (Azure), and Office 365.</font></span></li><li><span ><font size="2">Knowledgeable in Autopilot, SCCM, and anti-virus/encryption technologies.</font></span></li><li><span ><font size="2">Strong interest in LAN/WAN networking and skilled in hardware installation.<br><br></font></span></li></ul> <p><font size="2" style="font-family: "Segoe UI";">Work Ethic and Approach:</font></p><ul><li><font size="2"><font style="font-family: "Segoe UI";"> </font><span >Flexible to work outside core hours as needed.</span></font></li><li><span ><font size="2"><span > </span>Committed to a customer-first support approach.</font></span></li><li><span ><font size="2">Capable of clearly documenting technical concepts for customer understanding.</font></span></li><li><span ><font size="2">Effective team player with individual initiative.</font></span></li><li><span ><font size="2">Driven, detail-oriented, and skilled in managing customer expectations.<br><br></font></span></li></ul> <p><font size="2" style="font-family: "Segoe UI";">Additional Qualifications:</font></p><ul><li><font size="2"><font style="font-family: "Segoe UI";"> </font><span >Understanding of ITIL principles (ITIL v3) and experience in continuous service improvement.</span></font></li><li><span ><font size="2">Knowledge of root cause analysis is a plus.</font></span></li><li><span ><font size="2">Familiarity with the electricity industry is desirable.<br><br><br></font></span></li></ul> <p><span ><b><font size="2">Key Accountabilities</font></b></span></p> <ul><li><span ><font size="2"><b> </b><span >We are dedicated to providing excellent service to every customer, every time.</span></font></span></li><li><span ><font size="2">We resolve incidents promptly and update the Service Desk system regularly upon resolution.</font></span></li><li><span ><font size="2">We enhance service requests by following best practices and identifying improvement opportunities.</font></span></li><li><span ><font size="2">We identify underlying issues to determine root causes and improve services.</font></span></li><li><span ><font size="2">All assigned tasks are managed and completed on time.</font></span></li><li><span ><font size="2">We support the team through mentoring and developing junior members, aiming to enhance knowledge within the Service Delivery function.</font></span></li><li><span ><font size="2">We seek service improvement opportunities and collaborate with internal IT and third-party suppliers to achieve successful outcomes.</font></span></li><li><span ><font size="2">We provide first-line support, including: Desktop, laptop, and mobile device support<span ></span></font></span></li><li><span ><font size="2">User management<span ></span></font></span></li><li><span ><font size="2">Software and hardware management<span ></span><br><br><br></font></span></li></ul> <p ><span ><b><span ><font size="2">Rewards and benefits</font></span></b></span></p><ul><li ><font size="2"><span ><b><span > </span></b></span><span >As you help us to shape the future, we’ve shaped our rewards and benefits to help you thrive and support your lifestyle.</span></font></li></ul> <p><font size="2" style="font-family: "Segoe UI";"><br></font></p> <p ><font size="2" style="font-family: "Segoe UI";"><b><u><span >About Drax</span></u></b><span ><br> Drax is at the forefront of transforming energy generation, supply, and usage. Our mission is to drive a zero-carbon, lower-cost energy future. By joining Drax, you'll be part of a team that's making a significant impact on our collective future.</span></font></p> <p ><span ><font size="2"> </font></span></p><p ><span ><font size="2">Apply today to help Drax discover the talented individuals we need to drive this change. A career at Drax is more than just a job—it's a chance to make a difference.</font></span></p> <p ><font size="2" style="font-family: "Segoe UI";"><b><span > </span></b></font></p><p ><font size="2" style="font-family: "Segoe UI";"><b><span >Curious to learn more about us?</span></b><span > We recommend you connect with us on </span><a href="https://www.linkedin.com/company/drax-group/posts/?feedView=all"><b><span >LinkedIn</span></b></a><span > for more insights.</span></font></p> <p ><font size="2" style="font-family: "Segoe UI";"><i><span >The Drax Resourcing team will never use third-party apps to make job offers. The recruitment process with Drax will always include at least one face-to-face interview, either in person or via an online video call, as well as several phone conversations. Drax will never ask you to download apps to enter timesheet details or ask you to purchase your own IT equipment. If you have any concerns during your recruitment process or suspect something isn’t right, please contact us via </span></i><a href="mailto:careers@drax.com"><i><span >careers@drax.com</span></i></a><i><span > to verify the application or details of the person you have been speaking to.</span></i></font></p> <p ><span ><i><span ><font size="2"> </font></span></i></span></p><p ><i><span ><font size="2">Please note that, whilst not expected, the company may pay at a rate outside of the band for this role where appropriate, considering the candidate’s experience, skills and other relevant factors.<br> <br> The advertised salary range relates to British Columbia and is provided in accordance with the BC Pay Transparency Act. We recognize however that salaries are often driven by market forces in the local area where a candidate is based and accordingly the salary range may not apply outside of British Columbia.</font></span></i></p>.
Create Your Resume First
Give yourself the best chance of success. Create a professional, job-winning resume with AI before you apply.
It's fast, easy, and increases your chances of getting an interview!
Application Disclaimer
You are now leaving Thisjob.ca and being redirected to a third-party website to complete your application. We are not responsible for the content or privacy practices of this external site.
Important: Beware of job scams. Never provide your bank account details, credit card information, or any form of payment to a potential employer.