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IT Service Desk Analyst - Bilingual (French & English)

KTek Resourcing

Mississauga, Canada

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$1 - $3 Posted: 12 hours ago

Job Description

<p><b>Bilingual proficiency in French and English (verbal and written).</b></p><p><br></p><ul><li>1-3 years of experience in IT service desk or technical support roles.</li><li>Proficiency with ServiceNow ticketing system (or similar ITSM tool).</li><li>Strong technical troubleshooting skills, including basic support for Windows, MS Office, and network connectivity.</li><li>Excellent communication and customer service skills.</li><li>Ability to thrive in a 24/7 environment with rotating shifts, including nights and weekends.</li><li>Certifications such as ITIL Foundation, CompTIA A+, or equivalent are a plus. "</li></ul>
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