Magic Windows & Doors
*JOB DESCRIPTION*
Magic is seeking an inbound sales coordinator to join our growing team. This position is an excellent entry-level opportunity for someone with 1-3 of inbound sales and/or customer service experience. If you are passionate and knowledgeable about marketing and sales, have experience working within medium to large sized sales organizations, and genuinely enjoy talking to people, this might be the role you’ve been looking for.
*Who We Are*
Magic is revolutionizing the window and door industry.
We have been designing, patenting, and manufacturing industry-leading window and door technology since 1979, catapulting our products and brand to the forefront of the industry. Headquartered in Vaughan, Magic has built our brand through superior product differential and innovative sales techniques, and we’re looking for the right candidate to help support our growth. If you’re a young professional with call centre experience eager to make an impact, we want you on our team!
*Your Role*
Step into a role where no two days are the same.
As our Inbound Sales Champion, you’ll be the friendly, knowledgeable first point of contact for our customers. Your expertise in call centre environments will shine as you convert incoming inquiries into exciting sales opportunities. Expect a mix of dynamic phone conversations (about 70%) and engaging in-person interactions at our showroom (about 30%).
*What You’ll Do*
* *Engage & Convert:* Handle a high volume of inbound calls, using your natural sales acumen to qualify prospects and set up appointments for our 25+ outbound sales professionals.
* *Manage Leads:* Keep track of over 600 appointments monthly, ensuring no opportunity slips through the cracks.
* *Multi-Channel Communication:* Leverage texts, emails, and other digital tools to maintain seamless, proactive customer communication.
* *Showroom Support:* Bring our innovative products to life by presenting them confidently in our showroom.
* *Team Collaboration:* Assist with contract revisions, project updates, and order management – we’ll train you every step of the way
*Who You Are*
* *Experience-Ready:* You’ve spent 1-3 years in a call centre, sales, or customer service environment and know how to connect with customers.
* *Passionate & Driven:* You’re eager to learn, grow, and be the best version of yourself in every interaction.
* *A Great Communicator:* Your natural charisma and clear communication style make you a standout when talking to people.
* *Team-Oriented:* You thrive in a collaborative, energetic setting with a team of like-minded professionals.
* *Tech-Savvy:* Experience with CRM systems like Salesforce, Infusionsoft, or Hubspot is a plus.
*Why Choose Magic?*
At Magic, we’re more than a company – we’re a community of innovators and go-getters.
We offer a vibrant work environment, professional growth opportunities, and the chance to be part of a team that’s transforming an industry. Your call centre skills will be the driving force behind our customer success, and together, we’ll achieve new heights.
*Ready to Transform Your Career?*
If you’re excited by the idea of merging your call centre expertise with a role that’s all about people, sales, and innovation, we’d love to hear from you. Apply today and join Magic on our journey to revolutionize the industry!
Job Types: Full-time, Permanent
Pay: $17.00-$20.00 per hour
Additional pay:
* Bonus pay
Benefits:
* Casual dress
* Flexible schedule
* On-site parking
Schedule:
* 8 hour shift
* Monday to Friday
* Weekends as needed
Application question(s):
* Have you used a CRM system before?
Experience:
* Customer service: 1 year (required)
* sales: 1 year (required)
Work Location: In person
