General Manager

Join to apply for the General Manager role at Park Hyatt

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Join to apply for the General Manager role at Park Hyatt

Summary

Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work? Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. Recently renovated with striking architecture, art, and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.

Grounded in our Purpose to “care for People so they can be their Best,” a Hyatt General Manager is responsible for bringing this Purpose to life through the execution and delivery of the Hyatt brand and brand experiences across all stakeholders : guests, colleagues, customers, owners, and communities.

Hyatt General Managers are the embodiment of the Hyatt brand experience and culture, accountable for :

• Overseeing the overall strategy, performance, and profitability of the property, ensuring operational excellence.
• Aligning with Hyatt’s core values to maximize revenue and profit opportunities and managing the property asset effectively.
• Leading a team with integrity to build trust and cultivate positive guest and colleague experiences.
• Continuously improving all areas of the property and adapting to rapidly changing environments.
• Demonstrating excellence in guest experience and overall hotel performance, bringing Hyatt’s values to life.

Operations & Business Acumen

• Managing owners’ assets with a focus on maximizing returns and delivering Hyatt’s value proposition.
• Developing and executing a multi-year business strategy focused on brand positioning.
• Maintaining positive relationships with property ownership.
• Utilizing data insights for decision-making.
• Understanding financials, including departmental P&Ls, financial reporting, forecasting, and planning.
• Improving practices to meet guest quality expectations.
• Optimizing sales and revenue management strategies for growth and profitability.
• Ensuring the property is well-maintained to preserve asset value.
• Leading capital planning and using owner’s capital effectively.
• Embracing technology and digital initiatives to enhance performance.
• Ensuring safety for colleagues and guests.
• Aligning operations, guest service, and offerings with the brand.
• Promoting environmental sustainability.

Experiment to Improve

• Balancing needs and support of all stakeholders and community reputation.
• Adapting to change and exploring new revenue opportunities.
• Using data for problem-solving and impact measurement.
• Driving meaningful change by focusing on areas with significant impact.
• Approaching challenges with a test-and-learn mindset.

Drive for Impact

• Communicating effectively with diverse audiences.
• Executing strategic vision through property leadership.
• Building accountability and shared success with the leadership team.
• Fixing systems and processes to ensure seamless guest experiences.
• Fostering cross-functional collaboration.
• Leading proactively in ambiguous or stressful situations.

Develop Talent

• Implementing Hyatt’s talent strategies to recruit, develop, and retain an inclusive workforce.
• Supporting colleagues as brand ambassadors.
• Delegating and developing team members.
• Providing development opportunities across functions.
• Engaging with the community and building a talent pipeline.
• Measuring and improving colleague engagement.

Champions Hyatt’s Purpose & Culture

• Modeling Hyatt’s values : empathy, integrity, respect, inclusion, experimentation, and wellbeing.
• Listening with empathy and responding compassionately.
• Fostering an inclusive, fair, and respectful workplace culture.
• Promoting self-care and ethical conduct.
• Embracing diverse perspectives and maintaining high ethical standards.

Why work at Park Hyatt Toronto?

• Competitive salary and benefits.
• Hotel discounts worldwide.
• Health and dental benefits, paid leave.
• Recognized as a top employer in Canada.

Park Hyatt Toronto is committed to accessibility and accommodation for applicants with disabilities. Please inform HR if accommodations are needed.

Qualifications

• Current luxury hotel General Manager experience required.
• Experience with commercial services preferred.
• Strong interpersonal, leadership, and organizational skills.
• Experience managing owner relations and leading in unionized environments.
• Educational background with ongoing learning.

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