General Manager

Job Title: General Manager

Location: Greater Toronto Area, Ontario

Start Date: Immediately

Compensation:

• Salary: $75,000 – $90,000 Annually
• Sales commission opportunities available for the hired candidate who directly contribute to home sales.
• Comprehensive full benefits
• Opportunity for advancement and growth

Your Day to Day:

The General Manager’s duties will include, but are not limited to, the following:

• Achieve revenue and profitability targets and KPIs.
• Resident Relations: Ensure that services provided meet or exceed customer expectations.
• Improve service quality, operational efficiency, guest satisfaction, compliance standards, and financial performance.
• Team Leadership: Recruit, coach, mentor, and manage the facility staff.
• Budgeting and Financial: Develop site budgets, monitor revenue and expenses, and analyze reports for senior management.
• Marketing: Lead marketing campaigns to achieve sales and revenue targets.
• Legal Compliance: Ensure health & safety standards are followed and work with governing bodies to ensure contractual compliance.
• Operational: Ensure the Facility runs efficiently and effectively.
• Assist in creating and achieving realistic and attainable operational goals and profitability objectives.
• Coordinate capital improvement projects to maintain or upgrade quality standards, protect property image, and safeguard assets.
• Ensure proper maintenance of the property through planned preventive maintenance programs for rooms & equipment.
• Other duties as assigned by management.

What you Bring to the Table:

• A minimum of 5 years of experience in a Sales and Marketing Managerial role from Senior’s Home and Retirement Industry
• Diploma or Degree from a recognized College or University in Marketing or Business
• Knowledge of Senior Homes, Healthcare or Hospitality Industries is Required

Nice to have:

• Advanced oral and written communication skills, including presentation and group facilitation.
• High standards of behavior, a professional attitude and commitment to quality service.
• Ability to work independently with limited direction.
• Excellent organizational skills with ability to multi-task.
• Ability to develop and maintain working relationships with outside agencies and organizations.
• Excellent judgment, problem-solving skills with ability to make appropriate decisions under pressure.
• Ability to exhibit a professional attitude and image with a commitment to quality service.
• Thorough knowledge of Microsoft Office applications
• A class 5 driver’s license and access to a reliable vehicle