General Manager

We are in search of an enthusiastic General Manager with a genuine passion for delivering outstanding service and a proven team builder.

• Must have both corporate restaurant structure experience and independent
• Experience in building systems and structure
• Strong technical background and use of technology

Client Summary :

Opened in 2018 with one goal in mind: providing an upbeat environment for the North Kildonan community. We offer local beer, craft cocktails, fine wine, and homemade comfort food. Thanks to the experience and dedication of our team, we’ve managed to create a vibrant dining experience for all to enjoy. We pride ourselves on using local fresh ingredients. Our culinary team flexes their creative talents on our daily rotating features.

Job Title : General Manager

We are seeking an enthusiastic General Manager with a genuine passion for delivering outstanding service, culinary excellence, and an exceptional guest experience. The ideal candidate must possess strong leadership skills and creative thinking. Our establishment offers a dining experience beyond the ordinary, featuring high-quality cuisine in a captivating ambiance coupled with unparalleled customer service. We seek individuals with a dedicated work ethic who share our enthusiasm for precision dining and exceptional hospitality. Join our team and become part of a pioneering concept with ample opportunities for professional growth!

As the General Manager, your responsibilities will include overseeing restaurant operations, leading a team, ensuring exceptional customer service, achieving financial targets, upholding quality standards, and maintaining the restaurant’s reputation and vision. The role demands effective leadership, communication, organizational skills, and a profound understanding of the restaurant industry.

Key Responsibilities :

• Recruit, train, supervise, and inspire a diverse team of restaurant staff.
• Set performance expectations, provide guidance, and conduct regular evaluations.
• Cultivate a positive work environment that promotes teamwork, collaboration, and professional development.
• Lead by example, fostering a culture of outstanding customer service.

Operations Management :

• Supervise daily operations, ensuring compliance with health and safety regulations, food handling guidelines, and company policies.
• Assist in developing and implementing standard operating procedures (SOPs) to enhance efficiency and productivity.
• Monitor inventory levels, oversee supply orders, and manage vendor relationships to maintain stock while minimizing costs.
• Collaborate with kitchen staff to ensure seamless food preparation, timely service, and high-quality culinary offerings.

Customer Service and Satisfaction :

• Prioritize delivering an exceptional dining experience by upholding high standards of customer service.
• Engage with customers, promptly address inquiries or concerns, and ensure their satisfaction.
• Monitor customer feedback, reviews, and ratings, taking steps to enhance loyalty and encourage repeat business.

Financial Performance :

• Collaborate on developing and executing business strategies to meet revenue and profit goals.
• Analyze financial reports, including sales, expenses, and budgets, and implement actions to optimize performance.
• Implement cost-control measures to manage labor, food waste, and other operational expenses.
• Conduct regular financial audits and maintain accurate records.

Qualifications :

• Previous managerial experience in the restaurant industry is required.
• Strong leadership skills with the ability to motivate and inspire teams.
• Excellent communication and interpersonal skills.
• Solid understanding of restaurant operations, including food prep, service, and safety standards.
• Financial acumen to analyze reports, develop budgets, and manage costs.
• Exceptional problem-solving and decision-making abilities.
• Familiarity with restaurant management/POS software, such as OpenTable.
• Proficiency with Microsoft Office.
• Flexibility to work evenings, weekends, and holidays as needed.

Top of Form

Out-of-country applicants: We do not provide sponsorship or relocation; applicants must reside in Canada to be considered.

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