General Manager

Job Description

Posted Thursday, October 24, 2024 at 7:00 AM

Proud to be 100% Canadian-owned, Northland Properties is recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

Sandman Signature Winnipeg is ideally located in the Winnipeg Airport area, providing unmatched convenience for travelers. Just minutes from the terminal, this bustling location offers easy access to a variety of shops, services, and nearby parks, while serving as a gateway to local attractions and the city’s vibrant culture. The hotel is also close to several restaurants, including our own Denny’s Canada, Chop Steakhouse and Bar, and the soon-to-open new concept. The 215-room property stands proudly as the city’s newest 4-star accommodation.

Sandman Hotel Group is looking for dynamic, outgoing, ambitious, and confident General Managers with a passion for customer service to join our team. We have upcoming vacancies across Canada due to the growth of our company, some in brand new locations. If this sounds like you, please see below.

Job Description

The General Manager, under the direction of the Regional Director, will primarily be responsible for the overall operations of the hotel. They develop the budget for each department, approve expenses, and establish the standards of service. The General Manager also has responsibility for departmental meetings, supplier relations, and overall maintenance of the establishment. The manager will address and deal with customer complaints and ensure that customers have an enjoyable visit at the hotel.

Core Competencies

• Accountability
• Communication
• Critical Thinking
• Decision Making
• Leadership
• Negotiation
• Planning and Organizing
• Problem Solving
• Resource and Fiscal Management
• Service Orientation
• Teamwork

Job Duties

• Assume overall responsibility for the operations of the hotel.
• Establish the financial and service standards for the hotel.
• Direct the focus of the Sales Department.
• Contribute to the development of the organization’s vision and strategy to guide the organization and ensure cooperation across departments.
• Monitor departmental performance against goals and take corrective action when necessary, including implementing cost-savings measures as required.
• Provide vision and leadership to staff members and encourage the growth and financial viability of the company.
• Provide written and verbal reports on organizational activities on an ongoing basis and as requested.
• Allocate material, human, and financial resources to implement organizational and departmental policies and programs; establish financial and administrative controls; formulate and approve promotional campaigns; and approve overall human resources planning.
• Schedule staff and work activities.
• Supervise and provide advice, support, guidance, and direction to staff; monitor the performance of staff on an ongoing basis, conduct annual performance reviews, discipline and terminate staff as required.
• Liaise with outside vendors and negotiate service prices/contracts.
• Prepare budgets and monitor expenses.
• Answer customer questions regarding policies and procedures; address and troubleshoot problems and concerns.
• Inspect property and services to ensure compliance with licensing laws, health and safety, and other statutory regulations.
• Inspect hotel for cleanliness and appearance; supervise maintenance, supplies, renovations, and furnishings.
• Coordinate front-office activities of hotels and resolve problems.
• Develop advertising strategies and campaigns.
• Participate in community affairs and maintain a positive public image for the hotel, including representing the hotel at tourism and business associations.
• Other duties as assigned.

Requirements

• Minimum of 2 years of Hotel General Manager experience, or 3-4 years of Sales or Rooms Division Manager experience.
• Diploma or Degree in Hotel/Restaurant Management would be an asset.
• “Hands-on” Management style.
• Exceptional Leadership skills.
• Commitment to exceeding Guest expectations.
• Computer literate with knowledge of a variety of computer software applications including the Microsoft Office Suite (Excel, Access, Word, PowerPoint) and Hotel PMS’s.
• Superior written and verbal communication skills.
• Excellent organizational and time management skills with the ability to set priorities for self and others in the hotel.
• Ability to develop and motivate staff to achieve challenging goals.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

PERKS

• Rewards & Recognition
• Team rates from $59 per night, Family & Friends rates too!
• 25% discount at our restaurants for up to 6 people
• Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort
• Ongoing Employee events, incentives & recognition
• Growth Opportunities – Career Advancement starts from Within
• Dedicated Training Program
• Employee Assistance Program (EAP) – Free mental Health Support, Legal & Financial Counselling
• Refer a friend or family and earn money!
• Group Life Insurance, Extended Health, Dental, Vision Care!
• Complimentary Stays
• RRSP Matching
• Milestone Rewards
• Tuition Credit Program

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