General Manager

Freehouse Collective is looking to fill General Manager roles in its Public Houses as the company continues to grow and expand into both new and existing markets. Ideal candidates are people who are passionate about working in fast-paced social atmospheres and embody authentic publican traits. Consideration is also given to applicants with a strong sense of culture, community, and genuine compassion for hospitality.

Key responsibilities:

1. Manage operations with integrity and deliver a high-quality customer service experience to the guest.
2. Ensure labour, COGS, and controllable budgets are effectively managed.
3. Manage all systems relating to the operations of the establishment including scheduling, payroll, POS systems, accounts payable, R&M, and marketing.
4. Ensure high-performing results relating to brand audits and service audits.
5. Continuously improve the skills, knowledge, and morale of front-of-house staff.
6. Hold the Kitchen Manager accountable to a high level of skill, knowledge, and morale relating to back-of-house staff.
7. Ensure all employees are trained, motivated, and empowered.
8. Ensure consistent communication with employees including formal 1/1’s scheduled weekly with documented performance reviews.
9. Hands-on management style, lead by example through motivation and follow-up while being functional in all areas of the business.
10. Develop and execute new ideas and initiatives to build revenue.
11. Focus on the various aspects of product in the form of food and beverage programs, fashion/style guide, music, sports, and overall room integrity.
12. Lead regular the culture of selling/upselling.
13. Attend industry events and have a strong presence in the neighbourhood.
14. Maintain strong image and brand awareness.

Full-time salaried role dependent on experience plus staff meals, cell phone allowance, and extended medical/dental benefits. Minimum 2 years restaurant/pub management or relevant experience required. Must have high proficiency in multi-tasking, organization, and communication skills.

Being part of the Freehouse Collective team comes with perks:

1. 35% off on Food at Freehouse Collective
2. 20% off at Barber & Co
3. 40% off on facials at Plain Jane Skinbar

The Freehouse Collective owns and operates public houses, cocktail taverns, and nightclubs in Vancouver and Toronto. The company values guest experience above all with an emphasis on locally sourced, quality products, impressive entertainment, and interesting interior design.

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