Full-Time Bilingual Customer Care Representative (French/English)

Job Description

Bilingual Customer Service Representative/Order Management Full-Time Hours , Contract <br>
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Bradford, Ontario-100% On Site <br>
Hours: 8:30am-5:00pm Monday-Friday <br>
Family-owned company that gained their reputation for quality and built itself a household name in Europe. They provide high quality leisure products that not only look good but also enhance a wearer’s lifestyle. <br>
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Monday to Friday – day shifts <br>
~ No evening or weekend shifts. <br>
~2 weeks’ vacation <br>
~ Open door policy <br>
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Seeking a detail-oriented, proactive, and customer-focused Customer Service & Administrative Assistant to support our growing business. This role is integral in ensuring a seamless experience for both our eCommerce/direct-to-consumer (DTC) end consumers and our wholesale B2B customers . <br>
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The ideal candidate will be comfortable working in a fast-paced environment, balancing multiple tasks, and serving as a key point of contact across both sales channels. To support our expanding operations, we are seeking a highly skilled, experienced Customer Service Administrative Assistant that will perform variety of order related functions and interactions with wholesale customers & end consumers, with a positive and professional manner as part of our Customer Service team. <br>
If you are a Bilingual Customer Service & Administrative Assistant that specializes in Customer Service, fluent in French & English, who enjoys interaction and problem solving with customers, and appreciates a smaller company atmosphere, where your contributions will have tangible impacts, we invite you to apply and help us continue our tradition of excellence. <br>
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Customer Service (eCommerce / DTC): <br>
Respond & resolve customer inquiries via email, phone, and chat in a timely and professional manner. <br>
Process online orders, returns, and exchanges using eCommerce and inventory platforms. <br>
Monitor and update order statuses, shipping information, and tracking. <br>
Handle customer complaints and escalate issues when necessary. <br>
Provide product information, size guidance, and support for online navigation. <br>
Liaise with the warehouse and shipping partners to resolve delivery issues. <br>
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Wholesale (B2B) Support: <br>
Serve as backup support for wholesale customer service, including order entry and account management. <br>
Maintain accurate customer records and account information in CRM or ERP systems. <br>
A key responsibility is to try to satisfy the customer request for products, even if no longer available, by suggesting alternative products in inventory. <br>
Direct or inform the appropriate person responsible, in a timely and accurate manner, about any complaints regarding specific products, services provided, or questions regarding their accounts. <br>
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Administrative Support: <br>
Perform general administrative tasks including filing, data entry, and document management. <br>
Update and maintain inventory, pricing, and product information in relevant systems. <br>
Perform basic duties such as customer verifications, processing orders/returns and their various applications, processes, forms, and requests for information. <br>
Order processing which may include supplying order invoice, or handling returns for credit. <br>
Generation and preparation of records/ reports in computer system, relating to product sales/ availability and aid in communication with customers and end consumers. <br>
Call Transfer of incoming calls after complex inquiries and analyzing the accuracy of the information to the appropriate staff responsible for the area of inquiry. High school diploma or post-secondary diploma from an accredited institution. <br>
Bilingual English/French (Quebecois preferred but not required)<br>
Previous Customer Service or Call Center Experience <br>
Basic Microsoft office and computer proficiency skills <br>
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Excellent English capabilities in both verbal and written communication skills. French is considered an asset. <br>
~2 years of order management experience <br>
~ Problem-solving skills and customer service mindset. <br>
~ Ability to work in and manage “in office” work environment, collaboratively & respectfully in a team environment. <br>
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