Full-Time Bilingual Customer Care Representative (French/English)

Job Description

Bilingual Customer Service Representative/Order Management Full-Time Hours , Contract



Bradford, Ontario-100% On Site

Hours: 8:30am-5:00pm Monday-Friday

Family-owned company that gained their reputation for quality and built itself a household name in Europe. They provide high quality leisure products that not only look good but also enhance a wearer’s lifestyle.



Monday to Friday – day shifts

~ No evening or weekend shifts.

~2 weeks’ vacation

~ Open door policy





Seeking a detail-oriented, proactive, and customer-focused Customer Service & Administrative Assistant to support our growing business. This role is integral in ensuring a seamless experience for both our eCommerce/direct-to-consumer (DTC) end consumers and our wholesale B2B customers .



The ideal candidate will be comfortable working in a fast-paced environment, balancing multiple tasks, and serving as a key point of contact across both sales channels. To support our expanding operations, we are seeking a highly skilled, experienced Customer Service Administrative Assistant that will perform variety of order related functions and interactions with wholesale customers & end consumers, with a positive and professional manner as part of our Customer Service team.

If you are a Bilingual Customer Service & Administrative Assistant that specializes in Customer Service, fluent in French & English, who enjoys interaction and problem solving with customers, and appreciates a smaller company atmosphere, where your contributions will have tangible impacts, we invite you to apply and help us continue our tradition of excellence.



Customer Service (eCommerce / DTC):

Respond & resolve customer inquiries via email, phone, and chat in a timely and professional manner.

Process online orders, returns, and exchanges using eCommerce and inventory platforms.

Monitor and update order statuses, shipping information, and tracking.

Handle customer complaints and escalate issues when necessary.

Provide product information, size guidance, and support for online navigation.

Liaise with the warehouse and shipping partners to resolve delivery issues.



Wholesale (B2B) Support:

Serve as backup support for wholesale customer service, including order entry and account management.

Maintain accurate customer records and account information in CRM or ERP systems.

A key responsibility is to try to satisfy the customer request for products, even if no longer available, by suggesting alternative products in inventory.

Direct or inform the appropriate person responsible, in a timely and accurate manner, about any complaints regarding specific products, services provided, or questions regarding their accounts.



Administrative Support:

Perform general administrative tasks including filing, data entry, and document management.

Update and maintain inventory, pricing, and product information in relevant systems.

Perform basic duties such as customer verifications, processing orders/returns and their various applications, processes, forms, and requests for information.

Order processing which may include supplying order invoice, or handling returns for credit.

Generation and preparation of records/ reports in computer system, relating to product sales/ availability and aid in communication with customers and end consumers.

Call Transfer of incoming calls after complex inquiries and analyzing the accuracy of the information to the appropriate staff responsible for the area of inquiry. High school diploma or post-secondary diploma from an accredited institution.

Bilingual English/French (Quebecois preferred but not required)

Previous Customer Service or Call Center Experience

Basic Microsoft office and computer proficiency skills



Excellent English capabilities in both verbal and written communication skills. French is considered an asset.

~2 years of order management experience

~ Problem-solving skills and customer service mindset.

~ Ability to work in and manage “in office” work environment, collaboratively & respectfully in a team environment.

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