Front Office Supervisor

Job Description

<p>By joining our AAA Four-Diamond hotel, a Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector.</p><p>What will I be doing?</p><p>The Front Office Supervisor will be responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p><ul><li>Supervise the efficient operations of reception including check in/out procedures</li><li>Support team members in handling guest requests and enquires to ensure a positive outcome is achieved</li><li>Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards</li><li>Ensure that team is fully aware of any relevant feedback from Guests and/or other departments</li><li>Demonstrate a high level of customer service at all times</li><li>Advise team of any special events or VIP Guests in the hotel for events or for general accommodations</li><li>Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li><li>Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork</li><li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>Act in accordance with fire, health and safety regulations and follow the correct procedures</li><li>Follow and adhere to company brand standards</li></ul><p>Who are we looking for?</p><ul><li>Post-secondary education in Hospitality or Tourism is preferred</li><li>2 years of previous hotel front desk experience along with strong organizational skills and the ability to work independently</li><li>Experience with Hilton OnQ PMS system is an asset</li><li>Ability to work on your own and as part of a team</li><li>Work well in stressful and high-pressure situations</li><li>Excellent interpersonal, communication, and computer skills</li><li>Willingness and ability to work a flexible schedule to meet business demands</li><li>Proven ability to lead and motivate Team Members</li></ul><p>It would be advantageous If you demonstrate the following distinctions:</p><ul><li>Previous supervisory experience</li><li>Previous experience in the hospitality industry</li></ul><p>What will it be like to work for Hilton?</p><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.</p><p>For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.</p><p>Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day and, our amazing Team Members are at the heart of it all</p><p>Hilton Toronto/Markham Suites is an Equal Opportunity Employer and values diversity in the workplace. As such, all applicants that qualify will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, or any other status or characteristics protected by the Human Rights Code.</p><p>In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, and the Human Rights Code, Hilton Toronto/Markham Suites will provide accommodations to applicants with disabilities through the recruitment, selection and/or assessment process. Accommodations are available on request for candidates taking part in all aspects of the selection process. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require.</p><p>This job posting is for an active existing vacancy in the Front Office Department.</p><p>We would like to thank all applicants for their interest, however, only those who are legally eligible to work in Canada and those selected for an interview will be contacted.</p><p>Job Types: Full-time, Permanent</p><p>Benefits:</p><ul><li>Discounted or free food</li></ul><p>Experience:</p><ul><li>Hotel & Accommodations Guest Services Staff: 2 years (preferred)</li><li>Front Office: 2 years (preferred)</li></ul><p>Work Location: In person</p>