Food Service Supervisor

Job Description

Job Description

Job Description

JOB DESCRIPTION

About Us:

We're a bustling Tim Hortons location passionate about serving our community with delicious coffee, baked goods, and exceptional service. We pride ourselves on creating a positive and energetic work environment where teamwork and growth are valued. If you're a motivated leader with a passion for the Tim Hortons brand, we want to hear from you!

Job Summary:

As a Tim Hortons Supervisor, you'll play a vital role in ensuring our team delivers outstanding customer experiences and maintains efficient operations. You'll lead by example, fostering a positive atmosphere and supporting team members to achieve their best.

Hours of shifts would be 6-3, 7-4pm, 8-5, 12-8pm, 2-11pm

Responsibilities:

• Team Leadership:
• Supervise and motivate team members, providing guidance and support.
• Assist in training new employees and providing ongoing coaching.
• Delegate tasks effectively and ensure smooth workflow.
• Address team member concerns and resolve conflicts professionally.
• Maintain a positive and respectful work environment.
• Operational Excellence:
• Ensure adherence to Tim Hortons standards for quality, service, and cleanliness.
• Manage food costs by helping to minimize waste.
• Monitor and maintain equipment functionality.
• Handle cash transactions and maintain accurate records. Conduct refunds when required
• Ensure all health and safety guidelines are being followed.
• Customer Service:
• Provide exceptional customer service and resolve customer issues promptly.
• Ensure consistent and efficient service during peak hours.
• Help ensure all Drive Thru Time targets are met.
• Maintain a welcoming and friendly atmosphere.
• Administrative Duties:
• Complete daily and weekly logs as required.
• Assist the store manager with other tasks as needed.

Qualifications:

• Previous supervisory or leadership experience (preferably in a fast-paced food service environment).
• Strong communication and interpersonal skills.
• Excellent customer service skills.
• Ability to work effectively in a team environment. 
• Ability to multitask and prioritize tasks.
• Basic computer skills.
• Flexibility to work various shifts, including mornings, evenings, weekends, and holidays.
• A passion for the Tim Hortons brand.
• Food handlers certification (or willingness to obtain).
• Tim Hortons experience is considered an asset.

Benefits:

• A fun and supportive team environment.
• Flexible scheduling.
• Opportunities for growth and advancement.
• Employee discounts.
• Comprehensive Training.
• Free uniforms and parking.
• Affordable Health & Dental Benefits (Over 20 hrs/week).
• Incentive and recognition programs.

THIS RESTAURANT IS NOT ON A BUS ROUTE- OWN TRANSPORTATION IS REQUIRED

Opportunity, flexibility and new challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We’d love for you to join the team. Because it’s the people that make Tims, Tims. And we’re looking for people like you.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.