Fixed Operations Manager

Job Description

<h2>The Opportunity</h2><br><p>Lounsbury Heavy-Duty Truck Centre in Moncton is looking for a Fixed Operations Manager to oversee the Service and Parts departments of our Moncton and Fredericton locations.</p><p>Reporting to the General Manager, the Fixed Operations Manager is responsible for the strategic direction and leadership of the service and parts department, which includes in-house technicians, parts, and service administration. A successful candidate will be required to effectively and efficiently manage the development and directions of the parts and service team to drive the growth of revenue, technical productivity, and promote high-quality customer satisfaction.</p><h2>Responsibilities:</h2><ul><li>Develop new business strategies in the parts and service departments to improve corporate performance.</li><li>Manage departmental expenses for parts and service departments.</li><li>Monitor departmental performance against goals to ensure that progress is being made.</li><li>Work on process improvement projects to ensure good processes and communications are being achieved between departments.</li><li>Assist with recruitment, hiring, and performance management.</li><li>Occasionally, handle escalated customer inquiries.</li><li>Measure and monitor key customer service areas, including call handling, repair turnaround time, first time completions, work order aging, days to first visit, and customer satisfaction.</li><li>Manage annual inventory counts.</li></ul><h2>Qualifications:</h2><ul><li>Post-secondary education in a relevant field is preferred.</li><li>Previous management experience in a technical environment would be an asset.</li><li>Effective leadership skills, with a strong focus on operations and business processes.</li><li>Able to identify key issues; creatively and strategically overcome internal challenges or obstacles.</li><li>A clear and solid understanding of personnel policies, practices, procedures, and other operational issues faced by the organization.</li><li>Effective attention to detail and a high degree of accuracy.</li><li>Sound analytical thinking, planning, prioritization, and execution skills.</li><li>A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.</li><li>Must be computer literature. Preference will be given to those who have a working knowledge of the CDK platform and/or OEM platforms.</li></ul><h2>Why work with us?</h2><br><p>Lounsbury Heavy-Duty Truck Centre is committed to investing in our employees through training programs and a great work environment, plus:</p><ul><li>Competitive Wages</li><li>Benefit Plan</li><li>Pension Plan</li><li>Employee discounts on cars and furniture</li></ul>