Field Service Technician (Office Equipment)

Our client is a global brand recognized for its original technologies and business products which allow the building of smart environments that encourage productivity, communication, and collaboration. On their behalf, we are searching for a Field Service Technician in the Hamilton region to service customers and perform the full range of operations necessary for customer equipment setup, installation, training, support, maintenance, and repairs. Field service technicians act as brand ambassadors as they aid customers, advise on technical features of equipment, identify opportunities for new sales, and contribute to building our customers’ confidence in products and services.

This opportunity will come complete with a competitive compensation package with paid mileage, vacation and personal days, fully paid benefits, pension and more. If you have field service experience with office equipment in the Hamilton region, this opportunity could be the right one for you!

Experience – Field Service Technician, Hamilton Region

• 4+ years of field service experience with office equipment, electro-mechanical or automation systems
  
• Work experience or education in electronics or a related field is required.
  
• Must have a valid driver’s license and personal vehicle available for use (Mileage is reimbursed).
  
• Must have the ability to work independently.
  
• Must have an analytical thinking ability to properly troubleshoot issues with equipment.
  
• Good communication between team members and customers is essential.
  
• Collaboration and teamwork skills are essential.
  
• Understanding of computer networking technology.
  
• Must have motivation for continuous learning with regards to software updates and technical aspects of the position.
  
• Must have the ability to work in a variety of different settings.
  
• Relevant IT certifications and courses are assets. (i.e. CompTIA A+, CompTIA N+)
  
• Technical expertise – experience or electronics studies is an asset.
  

• Respond to service requests in a timely manner and provide reliable solutions to problems.
  
• Perform regular maintenance on equipment, either in response to requests from customers or preventatively based on predictions for due maintenance operations.
  
• Assembling new equipment and preparing for delivery to customers as needed.
  
• Installing equipment at customer locations and providing user training.
  
• Update service records with all necessary details for proper tracking of work done, equipment service history, and inventory accuracy.
  
• Repair requests, especially when the equipment is down.
  
  Restoring the functionality of equipment is the highest priority.
  
• Maintain and continuously improve technical expertise on equipment models.
  

If you have field service experience with office equipment and interested in learning more, please apply here as indicated on this page. Only experienced and selected candidates will be contacted. Thank you.
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