Field Service Specialist

Job Description

<p><h3>Overview</h3><p>Porter Airlines is seeking a highly motivated and technically skilled Field Service Specialist to support our expanding airport and field operations, and technology initiatives. This role is integral to spinning up new airport and remote stations, supporting existing ones, and ensuring all airport technology systems and services are installed, configured, and maintained to meet operational and regulatory standards. The ideal candidate will have hands-on experience with airport IT infrastructure, including kiosks, baggage scanners, network deployments, and common use passenger processing systems (CUPPS) such as SITA, ARINC, Amadeus and others. This position requires a blend of field service expertise, IT infrastructure knowledge, and strong collaboration with MSP, airport authorities and third-party vendors. You bring a proactive, hands-on mindset, strong problem-solving skills, and a calm, professional demeanor to lead field-based technology projects, serve as a trusted liaison to Station Managers and Stakeholders, and ensure reliable service delivery in high-pressure, mission-critical aviation environments.</p><h3>Responsibilities</h3><ul><li>Design, deliver, and support technology setup for new station launches and expansions, including infrastructure planning, coordination, and execution.</li><li>Liaise with airport authorities, station managers, common use providers (e.g., SITA, ARINC), and Network Ops (MSP) to ensure seamless integration of systems.</li><li>Serve as the primary point of contact for Station Managers and field project engagements.</li><li>Install, configure, diagnose, and troubleshoot airport technologies (as listed). </li><li>Maintain, assess, and evaluate LAN / WAN connectivity, Wi-Fi, and telecom services within airport and remote office environments (locally & internationally).</li><li>Consult with internal teams—including IT Infrastructure, Cybersecurity, and Flight Operations—to align technical deployments with business requirements.</li><li>Document and ensure compliance with aviation industry standards for safety, security, and reliability.</li><li>Create, revise, and consolidate technical documentation, configuration records, and operational procedures.</li><li>Participate in and respond to a 24x7x365 on-call rotation to support mission-critical systems during IROPS or outages.</li><li>Travel as needed to support new airport, remote office openings or escalate high-impact technical issues.</li><li>Actively participate in Porter’s Safety Management System (SMS), including reporting hazards and incidents and promoting Company Safety Policy.</li></ul><h3>Behavioral Competencies</h3><ul><li>Concern for Safety: Identifying hazardous situations and taking appropriate action.</li><li>Teamwork: Working collaboratively to achieve organizational goals.</li><li>Passenger / Customer Service: Providing service excellence to internal and external customers (passengers).</li><li>Initiative: Proactively addressing situations and issues.</li><li>Results Focus: Delivering high-quality results aligned with standards.</li><li>Fostering Communication: Communicating openly and respectfully with different audiences.</li></ul><h3>Qualifications</h3><ul><li>3–5 years of hands-on experience in IT field service support, preferably in aviation or transportation environments.</li><li>Proven experience deploying and supporting Common Use Systems (SITA, ARINC, RESA, Amadeus, etc.).</li><li>Network infrastructure knowledge (patch panels, switches, routers, APs, UPS, etc.).</li><li>Experience with bag and passenger screening systems.</li><li>Strong understanding of airport operations (check-in, gate, baggage, boarding).</li><li>Ability to predict potential points of failure and recommend mitigation strategies in dynamic environments.</li><li>Familiarity with Windows OS, endpoint management, and hardware support.</li><li>Solid understanding of networking principles (TCP/IP, VLANs, DNS, DHCP).</li><li>Experience in regulated environments with focus on security and operational compliance.</li><li>Exceptional communication and customer service skills to liaise with multiple stakeholders.</li><li>Ability to work independently, prioritize tasks, and manage multiple airport projects.</li></ul><h3>Preferred Qualifications</h3><ul><li>Certifications such as CompTIA A+ / Network+ / Security+, Cisco CCNA, or similar.</li><li>Experience with airport security protocols and regulatory standards (CATSA, TSA, IATA).</li><li>Knowledge of ITIL practices and service desk / ticketing systems (e.g., Zendesk, Jira).</li><li>Familiarity with low voltage cabling standards and physical hardware installation.</li></ul></p> #J-18808-Ljbffr