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Facilities Manager

  • Full Time
  • Toronto

Wireless DNA Inc.



4789 Yonge St, Toronto, ON M2N 0G3, Canada

Job Description


Posted Friday, May 9, 2025 at 4:00 a.m.


Job Summary:

Wireless DNA is seeking a highly organized and proactive Facilities Manager to oversee all aspects of our retail facilities and operations. This role is responsible for managing lease administration, vendor relationships, operational compliance, and health & safety processes across our national retail footprint. The Facilities Manager will also act as the primary liaison between our corporate office and retail locations, ensuring smooth day-to-day operations and consistent policy implementation. This role requires a strong problem solver who can operate at both a strategic and detailed level, managing multiple projects simultaneously while ensuring compliance, efficiency, and cost-effectiveness.

Key Responsibilities:

Lease & Landlord Management


  • Manage the end-to-end lease lifecycle, including renewals, amendments, assignments, and documentation.
  • Serve as the primary liaison with mall management and landlords regarding lease negotiations, retrofits, renovations, and expansions.
  • Ensure all lease agreements and retrofit projects comply with local regulations and company standards.
  • Coordinate with senior leadership on location strategy, expansion decisions, and contractual implications.
  • Administer and maintain all contracts related to facilities (e.g., leases, maintenance agreements), including signing, distribution, filing, and renewals.
  • Work closely with external legal counsel for documentation review, billing approvals, and compliance with legal protocols.

Facility Operations & Loss Prevention

  • Monitor and manage facility-related needs including maintenance, repairs, and upgrades across all retail locations.
  • Conduct periodic onsite facility audits to assess adherence to operational standards and workplace safety regulations.
  • Lead investigations related to theft, fraud, or security incidents in partnership with HR, store managers, and legal teams.
  • Ensure timely documentation and reporting of incidents for internal records, insurance, and law enforcement.
  • Implement and support store-level loss prevention measures and risk mitigation strategies.

Store Operational Support & Internal Communication

  • Act as the primary operational point of contact for retail locations for policies, support, and issue resolution.
  • Respond to store escalations, including compliance, safety, or operational challenges.
  • Oversee the coordination of backend system setup and onboarding processes for new store launches or renovations.
  • Manage internal tools and resources for communication, SOPs, and procedural updates.
  • Maintain and update employee login records across systems (CHAMP, Dayforce, RQ, Email, etc.).
  • Collect, verify, and organize operational records from all retail locations.
  • Support training initiatives by hosting operational and product webinars for new store teams.
  • Generate and distribute reports on store performance, compliance, training progress, and lead generation.

Health & Safety Compliance


  • Ensure retail locations comply with workplace health and safety standards through regular audits and process reviews.
  • Address health and safety incidents including thefts, robberies, or other emergency situations.
  • Collaborate with HR and legal teams on safety reporting, documentation, and enforcement of compliance procedures.
  • Assist in insurance claim documentation related to health, safety, or facility-related incidents.
  • Ensure compliance with workplace health and safety regulations, conduct audits, and address any safety concerns in collaboration with HR and legal teams.

Skills and Qualifications:

  • Experience: 7-8 years of experience in facilities management or a related field, with proven experience in lease management and contract administration.
  • Education: Bachelor’s degree in business administration, facility management, or a related field.
  • Knowledge: Understanding of health and safety regulations, lease agreements, and the ability to manage relationships with landlords, contractors, and external counsel.
  • Technical Skills: Proficiency with office productivity tools such as MS Office (Word, Excel, PowerPoint), knowledge of lease management software, and familiarity with project management tools (e.g., Monday.com, Jira).
  • Communication: Excellent communication and negotiation skills to interact with landlords, vendors, legal teams, and other stakeholders.
  • Problem-Solving: Strong problem-solving skills and the ability to anticipate issues before they arise, especially in the areas of contracts, legal compliance, and operations.

4789 Yonge St, Toronto, ON M2N 0G3, Canada #J-18808-Ljbffr

To apply, please visit the following URL:

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