Engineering Manager, Managed Services

Job Description

Engineering Manager, Managed Services

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world’s leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office‑based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

Location

This is a globally remote role.

Role Overview

We are hiring an Engineering Manager for the BootStack team. The BootStack team designs, builds, and operates modern distributed systems on private infrastructure for customers, from Kubernetes to OpenStack and beyond. As a Cloud Engineering Manager, you will manage the engineers that oversee day‑to‑day Managed Service of customer environments, including customer service management, managed services operations, and consistent product improvement engineering. Collaboration with customers, product engineering, and operations is critical to success.

Responsibilities

• Manage a growing engineering team to optimise the quality and velocity of both development and operations.


• Identify and measure team health indicators.


• Implement disciplined engineering and operations processes.


• Represent the BootStack team with respect to stakeholders, customers, and external teams.


• Ensure proper team focus on priorities, milestones, and deliverables.


• Work to meet service level agreements with customer deployments around the globe.


• Deliver quality managed services in a consistent, timely manner.

Qualifications

• Bachelor’s (or equivalent) education in a technology field.


• Proven track record of professional experience delivering software using Python, Go, C, C++, Java, or similar.


• Experience managing operations teams.


• Proven experience with OpenStack.


• Demonstrated strong commitment to testing methodologies and maintainable code quality.


• Experience with Linux system administration, Ubuntu/Debian a plus.


• Strong communication and cooperation skills.


• Experience with agile software development methodologies.


• Experience working in and managing distributed teams.


• Technical aptitude for understanding complex distributed systems.


• Experience with cloud topologies and technologies.


• Travel to team and company events and customer meetings, roughly 20% or less.

Benefits

• Distributed work environment with twice‑yearly team sprints in person.


• Personal learning and development budget of USD 2,000 per year.


• Annual compensation review.


• Recognition rewards.


• Annual holiday leave.


• Maternity and paternity leave.


• Team Member Assistance Program & Wellness Platform.


• Opportunity to travel to new locations to meet colleagues.


• Priority Pass and travel upgrades for long‑haul company events.

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open‑source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Equal Opportunity Employer

Canonical is an equal‑opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Management and Manufacturing

Industries: Software Development