Seaboard Transport
Description Join the Seaboard Team Today! As a family owned business the members of the Seaboard Transport Group work together as a unit filled with transportation enthusiasts on the road, on the ground and in the office. Join us today as we are currently hiring a Dispatcher based in Edmonton, AB. Shift: * 5on 5 off, 5on 5off, 4on 4off * 12 hour shifts Primary Duties and Responsibilities: * Maintain driver schedules and communicate any variances to management. * Receive, verify, and log customer orders and dips in TMW system. * Schedule loads based on safety, customer service, and load efficiency from the customer information logged in the TMW system. * Communicate dispatch to drivers (including shift plans, plot plan information, TMW numbers and truck and trailer information) * Answer incoming calls, handle general inquiries, and forward calls to the appropriate destination. * Confirm that loads have been delivered ensuring the TMW System updated – all delays or changes are to be escalated to operations management. * Report/record all safety and service incidents to Management. * Ensure communication of accurate information to drivers, such as: load information, reference numbers, weights, etc. * Ensure that the assigned loads are confirmed with each of your drivers prior to end of day. * Monitor driver vacation time, personal time and reset times; escalate concerns where applicable. * Confirm accuracy of driver pay by ensuring routing and accessorial pay information is entered timely into the appropriate fields in TMW. * Assist Operations team member(s) as required. * Act as a point of contact for any and all items / issues that may arise for a driver within your assigned fleet. * Work as a team and assist co-workers on other dispatch boards to ensure success for the entire division. Qualifications and Experience: * Post-secondary education in a related field or equivalent work experience * Previous experience and knowledge of ELD system an asset * 2+ years’ experience in the transportation industry would be considered an asset. * Previous experience in a dispatch position is preferred. * Experience with TMW is an asset. * Strong communication, organizational, and analytical skills. * Proficient with Microsoft Office suite * Ability to multi-task with a high level of attention to detail and accuracy * Proven ability to deal productively and professionally with internal and external customers. * Ability to multi-task and prioritize in a fast-paced environment. * Ability to work in a team environment.
