Dispatch Manager

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Website Purolator

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you too.

Job Description

  • Responsible for all Dispatch operations
  • Responsible for staffing and recruiting
  • Responsible for maintaining staffing and schedules
  • Work with Operations Manager and Unit Managers to address any Dispatch issues
  • Handle Customer complaints and inquiries
  • Change Management
  • Report preparation and analysis as required by Operations Manager


  • Minimum three years Management experience an asset

  • Minimum threee years Dispatch experience an asset

  • Experience with managing/working in a unionized environment and asset

  • Excellent knowledge of Dispatch operations an asset

  • Excellent oral and written communication skills

  • Proficient experience with Microsoft Suite

  • Knowledge of Ship Trakk / Comlog / Salesforce system and procedures

  • Excellent interpersonal skills and the ability to build relationships with stakeholders

  • Must be able to function well under pressure and promote a team environment

  • Self motivated, good leadership skills

  • Capable of dealing with frequent changes and unexpected occurrences or delays

  • Research and follow-up of service failures

  • Ability to work with and understand new software technology

Location: National Hub Ontario- 325 Humber College Blvd/115 Carrier Drive

Hours of Work: 37.5 hours/week (Monday-Friday: 10:00am-6:00pm)- Flexibility is required when needed
Working Conditions: Office Environment; Warehouse Environment

Posting Number: 62526

We are aware of a fraudulent website that appears to mimic the Purolator careers page. Official job postings from Purolator are shared on or . Please ensure any job applications are made directly on these websites. Please note, Purolator will never ask an applicant to make a financial transaction for equipment as part of its recruitment process.

Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and if we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values, go to

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.


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