Disability Management Advisor

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Website CWB Financial Group

At CWB, we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by:
Putting people first and building relationships with intention
Seeking out and embracing new ideas
Believing that how we do things is as important as what we do

Location Edmonton, AB; Calgary, AB; Toronto, ON; Winnipeg, MB; Vancouver, BC
Put a new _spin _on your banking career

_ The overwhelming majority of our employees say CWB is a Great Place to Work _

We’re different from the big banks in _ the way _ we engage our employees – caring, responsive, and armed with an obsession for growing talent. Our reputation is powered by a people first culture that ensures our employees be and feel heard, promotes inclusivity and diverse viewpoints, and inspires collaboration and innovation.

_ Our employees love CWB. You’ll love it here too. _

The opportunity

CWB Financial Group is looking to add a Disability Management Specialist to our People & Culture team.

This individual will be responsible for the successful delivery of our Disability Management Program. Focusing on the health and wellbeing of employees, this position will rely on deep expertise and building strong partnerships to oversee the third-parties handling disability-related claims and coordinating the internal administration of all short-term and long term disability leaves Are you a seasoned relationship builder with the ability to promote strong partnerships between employees, partners, and disability-related third parties?. Yes?. Keep reading!

As the subject matter expert, the position will collaborate and advise on complex disability matters, and will have a deep understanding of standard operating procedures of disability case management, regulatory and legal obligations, and disability management standard methodologies.

Areas of focus
Lead all aspects of the administration of disability management services provided by the benefits carriers, ensuring expectations are met and policies and processes are applied as per contractual agreements, internal processes and industry standards. .
Act as liaison between the involved parties to ensure transparent communication while always ensuring privacy and confidentiality.
Collaborate and act as a main resource for disability-related queries
Assess the effectiveness and provide recommendations to evolve Short-Term and Long-Term Disability programs, finding administrative efficiencies while improving employee outcomes.
Work with benefit consultants, disability carriers and internal resources to develop meaningful employee and leader communications, education and training about leave of absence programs at CWB
Coordinate and facilitate return to work plans for employees returning from leave.
Liaise with employees, leaders, HR Business Partners, Employee Relations and other partners to advise on workplace accommodations
Produce reporting that highlights the effectiveness of CWB’s disability management program and make recommendations for improvements
Participate in regular disability management program governance activities, including reviews of claims activity with the disability carriers, and translate those results to insights applied to process improvement or identifying gaps, themes or trends either internally or with third parties.

Successful incumbent

Education & Experience
University degree or diploma in Disability Management, Human Resources, health sciences or another related field
Benefits and/or Disability Management Certificate/Designation (CEBS, CDMP) would be an asset.
Five (5) years experience running disability plans as a disability specialist, inclusive of adjudicating and leading claims in a vendor/carrier or workers compensation environment, and/or leading disability and absence programs in an employer/plan sponsor setting
Employee Relations experience is an asset

Knowledge and Skills
Solid understanding of current applicable legislation related to leaves, disability, duty to accommodate and taxation as they pertain to benefits as well as general payroll knowledge
Solid understanding of privacy legislation, specifically personal health information requirements (PIPEDA)
Strong self-management skills, with a desire to build a center of excellence in disability management.
Excellent written and verbal communications skills
Ability to maintain a confidentiality
Confident in having sometimes difficult and critical conversations related to disability with employees, leaders, disability carrier
Strong and creative problem solving skills for solutioning optimal outcomes with internal collaborators and external disability partners
Upbeat and outgoing personality coupled with outstanding interpersonal and client engagement abilities, involving different teams and individuals across all levels of an organization
Willingness to take initiative as a great teammate
Sophisticated knowledge of Microsoft (Word, Excel and Power Point)
Familiarity with disability management programs
Ability to lead results and be comfortable with high level of self-accountability and autonomy

Why work with us?

Your success is our obsession!.

And our award-winning culture & benefits back it up.

Proudly recognized by Great Place to Work in 2023 as one of Canada’s top 50 Best Workplaces & recipient of Waterstone Human Capital’s Most Admired Corporate Culture 2023.

_ Wellness matters _. We offer an award-winning benefits package that includes:
Hybrid work environments
Everyday flexibility
Generous company-funded health coverage
Health care spending account
A flexible wellness program
generous time-away options to unplug, rest & recover

_ Career development. _ We commit to our employees’ development and help them reach their professional goals with:
Organization wide coaching services
Education support & training programs

_ Bring your whole self to work. _ Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the CWB family in our employee represented groups.

Job Type: Full-time

Extended health care
Monday to Friday

Work Location: In person


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