Director, Order Management***Directeur(rice), Gestion des commandes

Job Description

Please click on the following hyperlinks to review details.This will be considered together with our .Director, Order Management\*\*\*Directeur(rice), Gestion des commandes page is loaded## Director, Order Management\*\*\*Directeur(rice), Gestion des commandeslocations: CA - Oakville 1 - Officetime type: Full timeposted on: Posted Todayjob requisition id: R-53684IPEX is one of the leading providers of advanced plastic piping systems in North America. Our mission is to shape a better tomorrow by connecting people with water and energy. We currently have an **exciting opportunity**as **a Director, Order Management** This role is based in our **Oakville, ON** office and reports to Senior Vice-President, Sales. Do not miss the opportunity to join a diverse group of people-centric professionals, thought leaders and rapid thinkers, entrepreneurs in spirit and status quo-fighters!# **Job Summary**The Director, Order Management (North America) will lead the transformation of the North American order to cash function, with strong focus on SAP S/4HANA implementation, to achieve world-class service levels, automation, and customer satisfaction. The role is responsible for Order Management across Canada and the USA.You will play a pivotal role in elevating process and capability in customer service operations, optimizing the use of SAP, and ensuring the highest level of customer satisfaction. The role requires not only leadership and strategic abilities but also specialized SAP knowledge, with direct experience in the implementation of SAP OTC.You will contribute to the business by establishing clear long term Order Management strategies that 1) support business growth of double digit CAGR, 2) create re-engineered processes that leverage SAP and 3) leverages data across the Order-To-Cash process to deliver on our customer intimacy strategy. This role will design the Order Management standards and work with cross-functional partners for implementation.# **Key Responsibilities****Design the future of Order Management*** Lead the process re-design of order management, to standardize processes where applicable, and best leverage SAP.* Leverage best practises to standardize processes but recognizing that regional differences may apply and where rules may require some flexibility.* Develop a short- and long-term strategy and deployment plan, that focuses on customer engagement, capability building and cross-functional collaboration & process excellence.* Lead the development of order management systems, processes and resources to reduce cycle times through increased automation and application of digital technologies.* Design and implement people capability requirements, to support Order Management into the future.**Operational Excellence*** Implement rigorous daily order management routines across the organization.* Ensure there are clear metrics across all key performance indicators (KPIs) to ensure strong performance management.* Ensure cross-functional process integration to support effective order management flow.* Develop customer facing supply chain strategies, approaches and capabilities, such as CPFR, that enable alignment of IPEX and our customers supply chains. Where applicable, ensure data synchronization with customers using industry standards.**SAP process and capability – create deep SAP capabilities across the function.*** Implement robust SAP process, capabilities and ways of working across the Order Management function.* Lead change management efforts across sales, IT, Supply Chain, and Finance to ensure successful adoption of new order processes and systems.* Implement robust OTC related data governance and audit processes.**Continuous Improvement*** Implement a continuous improvement culture with root cause analysis of issues and clear actions.* Leverage business process management techniques (e.g., process mapping, gap analysis and Lean Six Sigma principles) to identify and prioritize areas of improvement across the order management and other dependant functions.* Facilitate communities of practice and knowledge sharing forums to ensure cross-functional alignment to new ways of working.* Support and lead other business solutions that are introduced to improve customer service and/or operational efficiency, (ie CRM, PIM, Customer Portal/Agent Portal)**End-to-End Analytics and Reporting*** In partnership with IT, develop the digital strategy for order management.* Enable data-driven decision making across order management.* Drive best-in-class analytics capabilities to anticipate service and lead time challenges.# **Job Requirements*** 10+ years of experience in various **Order-To-Cash** disciplines, working in top tier companies, in their respective field* 5+ years’ experience **leading cross-functional teams** across **multiple regions*** Deep understanding of **SAP OTC functionality*** University degree in a Business-related discipline, Supply Chain Management, Operations or related field required. Master’s degree preferred.* **Lean 6 Sigma** (L6S) or **Lean Management System** (LMS) certified. Demonstrated success in implementing continuous improvement programs.* The ideal candidate will have led a **full SAP S/4HANA OTC implementation on the business side**, including process mapping, change management, and post go-live optimization* Experience in **digital OTC process and practices**.### IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at HR@ipexna.com#LI-MD1#LI-HybridAt IPEX, our vision is to be the leading supplier of thermoplastic piping systems in North America. As a customer-focused organization, we believe in honesty, fairness, and integrity—the Golden Rule. As one of the world’s largest advanced plastic piping manufacturers, we combine the strength of a global group with the diversity and passion of our local teams. We bring together engaged people with the right experience, expertise and entrepreneurial spirit to develop effective, innovative and sustainable solutions that make life flow. A trusted name in building and infrastructure for more than 50 years. IPEX is dedicated to collaborating with leaders to maximize the potential of our greatest asset – our employees. Come join our team today! #J-18808-Ljbffr