Director, North America Specialized Services

Job Description

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Laboratory Setting
**Job Description**
As part of the Thermo Fisher Scientific team, youu2019ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worldu2019s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Division Specific Information:
Unity Lab Services, a part of Thermo Fisher Scientific, provides integrated solutions, instrument, and enterprise services to our customers.
Weu2019re looking for a driven, high-performing leader to take charge of a top-tier Field Service team and elevate service operations across our Instrument & Enterprise Services (IES) portfoliou2014including Inorganic MS, Molecular Spectroscopy, and planned services in North Americau2014while also overseeing the Canadian Service organization for CMD. This role demands a leader who delivers consistently excellent service, maintains exceptional customer satisfaction, and strengthens service margins. Your leadership will be central to accelerating organic revenue growth and boosting overall profitability.
As the Director of North America Specialized Services, you will partner closely with leaders across IES, the division leadership, and corporate functions to ensure we deliver on our service commitments and consistently meet customer expectations. You will be lead a team of four direct reports supporting roughly 164 Field Service Engineers and Field Service Supervisors.
Success in this role requires a seasoned leader with a track record of guiding remote teams and collaborating effectively across a complex organization. You must be able to build trust quickly, drive accountability, and uphold high performance standards. Weu2019re seeking someone who acts with ownership, delivers exceptional results, and cultivates a culture committed to transparent communication, team alignment, and achieving ambitious goals.
Responsibilities:
u00b7 Proactively drive strategic changes to advance the organization''s goals
u00b7 Ensure achievement of annual financial targets and key service delivery metrics
u00b7 Develop and implement strategic plans, budgets, and programs
u00b7 Lead the team in implementing Practical Process Improvement Business Systems to improve efficiency.
u00b7 Work with Business Process Owners to ensure compliance and drive continuous process improvements
u00b7 Develop and mentor team members to meet their career goals
Requirements:
u00b7 Bachelor''s or Master''s Degree, equivalent experience, with a minimum of 10 years of service/sales leadership and management experience.
u00b7 Experience in services or relevant industry, with preference for analytical instrument or lab equipment experience
u00b7 Strong ability to influence at all levels within the organization
u00b7 Diversified experiences of growing complexity and scope, showing a history of growth and potential for larger responsibility
u00b7 Ability to lead in a highly matrixed, multi-cultural environment
u00b7 Knowledge of forecasting, budgeting, service cost drivers, and basic accounting principles
u00b7 Experience in change management principles and methodologies
u00b7 Excellent conflict resolution and interpersonal skills
u00b7 Ability to travel approximately 40% to 50%
At Thermo Fisher, we offer competitive benefits and the opportunity to advance within the company! We understand the need for growth and support a wide range of career-building programs. We love to recognize outstanding individuals within our company and offer several ways to reward this along with benefits that can''t be matched. It is our goal to cultivate a positive work-life balance which you will be happy to retire in.
**Compensation**
The salary range estimated for this position based in Pennsylvania is $145,500.00u2013$218,250.00.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.