Director, Cloud Solution Architecture

Full-Time

Website Microsoft Corporation



With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and helpus build a future where customers achieve their business outcomes faster with technology that does more.

We are looking for a Director, Cloud Solution Architecture (CSA), specializing in Business Applications (BizApps), who is passionate about leading a team of architects who drive our customers’ transformation on the Microsoft Business Applications Clouds. This is a people management role, with accountability for a portfolio of customers and a portion of the Microsoft business results.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

Required/Minimum Qualifications


  • Bachelor’s Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, business applications, information technology (IT) consulting/support, software development/support, technology solutions, practice development, architecture, and/or consulting
    • OR equivalent experience.

  • 3+ years people management experience, including managing consultant, practice managers, technical sales managers, and/or technical architect managers.

6+ years of large scale enterprise experience in any of the following: consulting leadership/management, consulting practice development, practice lead, managing delivery and implementation for IT Services Consulting / System Integrators (SIs).

Additional or Preferred Qualifications

  • Bachelor’s Degree in Computer Science , Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
    • OR Master’s Degree in Computer Science , Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
    • OR equivalent experience.

  • 6+ years experience working in a customer-facing role (e.g., internal and/or external ).
  • 6+ years experience leading technical projects, teams, or functions.
  • Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
  • 5+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.


Cloud Solution Architecture M5 – The typical base pay range for this role across the U.S. is USD $124,800 – $242,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $159,000 – $264,000 per year.


Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay



  • Lead your team to deliver customer objectives & Microsoft business targets. Lead them through change using the Demonstrated Capabilities framework.
  • Modeling: Live Microsoft’s culture, values and leadership principles every day. Lead by example via direct customer engagements and a “showing by doing” mindset.
  • Coaching: Coach your team on a daily basis on how to accelerate deployments, drive usage, & achieve customer outcomes. Hold team and individuals accountable for results.
  • Caring: Support and enable professional development planning and execution for your team members. Create an inclusive, engaging, and motivating work environment.

Customer Centricity

  • Customer Insights: Coach your team to become trusted advisors to customers and partners and support them in developing impactful relationships with both technical and business delivery managers. Ensure team members provide feedback and insights from customers back to the relevant Microsoft teams to enable continuous improvement.
  • Customer Satisfaction:Coach your team to identify resolutions to issues blocking go-lives of customer success projects by leveraging their Biz Apps technical, functional and project management subject matter expertise.Enable your team to deliver customer satisfaction and health through efficient delivery.


Business Impact

  • Driving Consumption: Manage the consumption of Biz Apps solutions and Enhanced Support contracts to achieve business goals. Coach your team to develop opportunities to expand and accelerate usage & consumption and to identify opportunities for license and/or Enhanced Support expansion. Enable your team to collaborate with internal Microsoft stakeholders and external Partners to seamlessly drive customer outcomes. Coach your team to help drive higher Partner efficacy. Proactively and directly drive post-sale Partner activity fund motions & priority Partner alignment.

Operational Excellence:

  • Coach your team to identify, communicate, and minimize business and technical risks with customers. Drive high levels of data hygiene by ensuring team members are leveraging standard tools in a timely manner. Run your business and develop your team to meet customer needs and Microsoft business targets. Coach team to deliver according to Microsoft best practices.

Technical Leadership


  • Technical Practice: Foster a continuous technical self-learning culture by encouraging and empowering your team to share learnings. Role model the Self Learner mindset through continuous alignment of individual & team’s skilling to market demands and customer success goals. Influence and contribute to technical strategy for the business.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Industry leading healthcare

Educational resources

Discounts on products and services


Savings and investments

Maternity and paternity leave

Generous time away


Giving programs

Opportunities to network and connect

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations .


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