Director, Cloud and Infrastructure Services


Website KUBRA

KUBRA is in growth mode and currently seeking a Director, Cloud and Infrastructure Services to lead our Cloud and Infrastructure Services Team!As a Director, Cloud and Infrastructure Services you will oversee the strategic and technical guidance for several teams, ensuring the operational excellence of public cloud environments and data center infrastructure. These are crucial for supporting KUBRA’s SaaS solutions including Customer Communications (CC), Customer Interaction Management (CIM), and Electronic Bill Presentment Payment (EBPP). A vital part of this position is to oversee the successful transition of on-premise and co-located data center-based systems to the AWS cloud.This is a hybrid role out of our Mississauga office.What you get to do every daySupport the development of KUBRA’s technology roadmap for cloud servicesStrategically build and maintain a secured technical infrastructure to meet the growing needs of KUBRA’s Customer Communications (CC), Customer Interaction Management (CIM) and Electronic Bill Presentment Payment (EBPP) SaaS solutionsPlan and oversee the execution of cloud migration effortsDevelop the team to maximize talent capability and promote engagement.Lead and manage annual strategic planning and budgeting process for your systems and servicesLead the identification, assessment, and implementation of new / emerging innovations in cloud technology, hardware, software, network, storage, communication and security solutions / technologies in support of future enterprise business expansion / compliance needsDevelop strategic relationships with IT vendors and manage the procurement and support of hardware, software licensing, Voice / Data lines and IT contracts.Develop capacity planning models and key operational reports including capacity, availability, and performance metrics / complianceMature ITIL functions including Incident Management and Problem Management by driving root cause analysis activities, identifying corrective actions, and tracking completion of corrective actions within your area of responsibilityFormalize, improve, and contribute to the overall incident client communication and reporting processesEnhance, test, document and develop the Disaster Recovery (DR) and Business Continuity Processes (BCP) technology operation strategies and documentationSupport responses to client and vendor Request for Proposal (RFP) and Request for Information (RFI) or equivalentLead technical teams that have accountability for multiple functionsLead the team in achieving established goals and departmental objectivesWhat kind of person should you be?Demonstrated experience in Strategic Planning but also able to lead tactical activities of team in transformational initiatives in complex and dynamic environments.Leadership and people management – ability to attract, retain, motivate, coach and develop team members for high performanceExcellent written and verbal communication skillsAbility to influence, build relationships, manage conflicts, negotiateBusiness management – understand strategy, business functions, metrics, decision-making and workflowProject management – ability to plan and manage successful projects, manage risks, costs, time and teamsExcellent organization, time management and problem solving skillsResults drivenAbility to handle pressureWhat skills do you need?12+ years of relevant experience in IT Operations, with strong Infrastructure & Operations (I&O) and process experience (DevOps, ITIL, and Project Management)5+ years of experience managing a team at a Senior levelExperience with Agile methodologies and associated tools e.g., JiraExperience with ITIL (Incident, Problem, Change / Release Management, ITAM, CMDB)ITSM with ServiceNowExperience with database platforms (MS SQL, MySQL, Amazon RDS and Aurora)Automation & Configuration Management (Puppet)Infrastructure as Code (IaC) with Terraform and/or AWS CloudFormationExperience with security / compliance/audit/certification (PCI DSS, SOC, HIPAA, SOX)Knowledge and experience with implementing and supporting complex: Move and Relocation of Data Centers. Production and corporate network infrastructure including but not limited to firewalls, routing, switching, load balancers, and WIFI (Cisco, Barracuda, F5).

Design of a HA I&O with expected RTO / RPO. Telephony, Telecom, IVR and/or PBX technologies (On Premise and Cloud). Virtualized networks, infrastructure and systems (VMWare). Storage and backup solutions (NAS, SAN, iSCSI, FC, etc.).

NOC Centre and application monitoring and observability (On Premise and Cloud, AiOps). Cloud technologies (AWS, Azure and Emerging Providers)Bachelor’s degree in Computer Science, Engineering, Information Security, or equivalent experience in Computer Information SystemsOther Education/Certification/Training preferred: AWS, Azure, CCNA, DevOps, ITIL, Agile, NetworkingWhat can you expect from us?Award-winning culture that fosters growth, diversity and inclusion for allPaid day off for your birthdayAccess to LinkedIn learning coursesContinued education with our education reimbursement programFlexible schedulesFree unlimited access to our refreshment stations (fully stocked with tea, coffee and other beverages)Two paid days for volunteer opportunitiesPaid Well-being days!#GTA2023KUBRA is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We will provide accommodations during the recruitment process upon request by emailing the [email protected]. Information received relating to accommodation will be addressed confidentially.

We thank all applicants for their interest; however, only candidates under consideration will be contacted.While we value the skills and experiences listed in our job requirements, we also recognize that talent comes in many forms, and welcome applications from candidates who meet most but not all specified requirements. If you possess a strong desire to learn and grow in a dynamic work environment, apply now!KUBRA is a fast-growing company that delivers customer communications solutions to some of the largest utility, insurance, and government entities across North America. KUBRA offers billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than 1.5 billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada.

KUBRA is an operating subsidiary of Hearst.Our office is small enough to allow creative individuals to flourish, yet large enough to provide long-term stability. We place a tremendous amount of responsibility on our team members to be productive, focused and self-motivated. We offer a casual work environment, competitive compensation and a stellar benefits program.


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