Canadian Imperial Bank of Commerce
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What you’ll be doing
You’ll be joining CIBC’s Enterprise Service Management and Automation, as a DevSecOps Support Consultant – ServiceNow. You’ll be responsible for providing investigation and second level support on client issues, technical issues, system/web site outages, and questions from all internal and external applications by maintaining, prioritizing, and addressing to respective CIBC technology groups and vendors. You’ll be responsible for maintaining the production applications and day-to-day operational activities, managing escalations, and modifying established procedures/approaches to suit specific situations, including 24 x 7 support and coordination of recovery efforts. This role is critical to ensuring the stability, performance, and continuous improvement of our ServiceNow platform and its integration with DevSecOps processes.
At CIBC, we enable the most optimal work environment for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
How you’ll succeed
- Production Support: Monitor and maintain the health and performance of the ServiceNow platform, ensuring 24/7 availability. Investigate, diagnose, and resolve incidents and issues related to ServiceNow applications and integrations. Perform root cause analysis and implement long-term fixes to prevent recurring issues. Support ServiceNow upgrades, patches, and hotfixes with minimal downtime.
- Collaboration and Communication: Work closely with development, infrastructure, and operations teams to coordinate changes and resolve incidents. Communicate effectively with stakeholders to provide updates on system health, incident resolution, and upcoming changes. Provide training and support to end users and junior team members on ServiceNow functionalities. Document operational procedures, troubleshooting steps, and best practices for resolving incidents. Collaborate with stakeholders to review incidents and implement continuous improvement initiatives.
- DevOps Integration and Automation: Support and enhance integrations between ServiceNow and DevOps tools (e.g., Jenkins, Azure DevOps, GitHub, GitHub Actions, or Ansible). Automate recurring operational tasks using scripting and orchestration tools within ServiceNow. Contribute to the implementation and maintenance of CI/CD pipelines involving ServiceNow.
Who you are
- Experience: 5-7 years in ServiceNow production support, DevSecOps practices, and IT operations. Hands-on experience with ServiceNow administration, including workflows, business rules, and UI configurations. Strong troubleshooting skills for ServiceNow integrations, scripts, and platform performance. Experience with DevOps tools such as GitHub, GitHub Actions, Jenkins, JIRA, Azure DevOps. Proficiency in scripting languages such as JavaScript, Python, or PowerShell. Knowledge of ITIL frameworks and production support processes.
- Influence: You can demonstrate that your influence makes a difference. You understand that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
- Digital Savvy: You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
- Attention to Detail: You notice things that others don’t. Your critical thinking skills help inform your decision-making.
- Values: You bring your authentic self to work, living our values of trust, teamwork, and accountability.
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What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
- Recognition through a competitive salary, incentive pay, banking benefits, a benefits program*, a defined benefit pension plan*, an employee share purchase plan, vacation, wellbeing support, and MomentMakers, our social, points-based recognition program.
- Innovative spaces and a technological toolkit to create solutions that make a difference for our clients.
- A culture supporting your growth through initiatives like Purpose Day—paid time off for your development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to an inclusive environment. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
You must be legally eligible to work at the specified location(s) and have the necessary permits.
We may ask you to complete assessments and skills tests to learn more about you and for you to learn about us.
Job Location
Toronto-81 Bay, 5th Floor
Employment Type
Regular
Weekly Hours
37.5
Skills
Analytical Thinking, Ansible, Application Testing, Business Requirements, Business Systems Analysis, DevOps, DevSecOps, GitHub, IT Process Improvement, Jenkins, JIRA, PowerShell, Operational Efficiency, Operations Support, Production Support
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