Tata Consultancy Services
Inclusion without Exception
TCS is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity and is reflected in our people stories across our workforce implemented through equitable workplace policies and processes.
About TCS
TCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute – one of only eight companies worldwide to have achieved this status.
Our organizational structure is domain-led and designed to offer businesses a single window into industry-specific solutions. Our agile industry units have embedded capabilities to enable rapid responses that provide a competitive edge to our customers. This, coupled with a unique Global Network Delivery Model™ (GNDM™), is recognized as the current benchmark of excellence in technology deployment.
We have made significant investments in digital technology, horizontal, and vertical platforms, allowing us to successfully serve our clients for over 50 years.
Skills and Responsibilities:
•Bachelor’s degree in computer science or related field
•5+ years of previous deployment, ITS or IT project management experience, (Formal training and solid understanding of project management principles preferred)
•8-10 years of experience in information systems operations environment in service management, systems analysis, or development
•Advanced knowledge of software development and service management lifecycles
•Demonstrated ability to coordinate cross-functional work teams toward task completion
•Demonstrated effective leadership and analytical skills
•Well-developed executive communication skills (both written and verbal)
•Highly proficient in development of resolutions, plans and strategies for operational advancement.
•Sound management techniques, experience in problem resolution and development of strategies for operational improvement.
•Drive to enhance your knowledge and expertise by staying abreast of industry and business trends.
Roles and Responsibilities:
•Creating and managing end-to-end deployment plans for scheduling, planning, and controlling the deployment process
•Integrating deployment management practices into the delivery process with the objective of offering reliable, repeatable IT services, at appropriate service levels
•Ability to convert technical expertise to recommendations pertaining to efficiency, reliability, scalability, and security; drive best practices, and engage with planning, evaluating, operationalizing, and reporting deliverables. Successful candidates must be able to show they are ready to think and act as an owner, and drive consensus and decisions among stakeholders in pursuit of technical integrity
•Establishing infrastructure for tracking and monitoring all relevant updates and changes, and efficiently converting the information into reporting, recommendations, schedules and decisions
•Providing trusted and reliable communication and reporting with confidence that all information is comprehensive, accurate, and confirmed
•Managing correspondence with clear articulation of impacts
•Providing subject matter expert guidance and advice to the IT Support segments, and participating in development of remediation and collision avoidance strategies
•Identifying and educating on control and communication failures to help prevent issues going forward
•Providing updates to senior leadership on accomplishments and opportunities
•Protecting the interests of organization through identification, management and escalation of risks and dependencies
•Being proficient with IT workflow and collaboration tools, such as Service Now, JIRA and Confluence. Be able to independently create and manage work items in the tools as required
•Being professionally familiar with Agile, Waterfall and hybrid delivery models to understand and align with multiple teams working in different paradigms
•Understanding of the DevOps and continuous delivery principles and practices
Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC).
Should you require accommodations during the recruitment and selection process, please inform Human Resource.
Thank you for your interest in TCS. Candidates that meet the qualification for this position will be contacted within a 2 week period. We invite you to continue to apply for other opportunities that match your profile.
