D365 F&O Consultent

Job Description

<p>Role: D365 F&O Consultant</p><p>Location: Toronto, ON, Canada</p><p>Type: Contract</p><p> </p><p><b>Description:</b></p><ul><li>To deliver Tier 2 application support and to provide technical analysis on requested changes to Microsoft Dynamics 365 Finance and Operations and other business applications </li><li>Support related duties would include troubleshooting applications and software for all internal customers, such as operations, development, and other business units</li><li>Technical analysis duties would include mapping functional requirements to technical requirements to ensure all changes are implemented in accordance to established best practices</li><li>Field incoming problem tickets to resolve application and software issues (ERP)</li><li>Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.</li><li>Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution</li><li>Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders</li><li>Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved</li><li>Maintain and enhance performance of all new and existing software and applications across the organization</li><li>Identify and learn appropriate software applications used and supported by the organization</li><li>Perform preventative maintenance, including the installation of service packs, patches, hot fixes, and so on</li><li>Deploy changes to production and UAT environments with the support of the development team and perform configuration tasks in accordance with standard deployment guidelines</li><li>Take ownership of application change requests and involve the appropriate parties to see the request to completion</li><li>Ensure that supporting documentation and knowledge transfer for applications that are being supported are in place and updated regularly</li><li>Perform other duties as assigned</li></ul><p></p>