D365 F&O Consultent
YASH Technologies
Toronto
Job Description
Role: D365 F&O Consultant
Location: Toronto, ON, Canada
Type: Contract
Description:
- To deliver Tier 2 application support and to provide technical analysis on requested changes to Microsoft Dynamics 365 Finance and Operations and other business applications
- Support related duties would include troubleshooting applications and software for all internal customers, such as operations, development, and other business units
- Technical analysis duties would include mapping functional requirements to technical requirements to ensure all changes are implemented in accordance to established best practices
- Field incoming problem tickets to resolve application and software issues (ERP)
- Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.
- Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
- Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders
- Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved
- Maintain and enhance performance of all new and existing software and applications across the organization
- Identify and learn appropriate software applications used and supported by the organization
- Perform preventative maintenance, including the installation of service packs, patches, hot fixes, and so on
- Deploy changes to production and UAT environments with the support of the development team and perform configuration tasks in accordance with standard deployment guidelines
- Take ownership of application change requests and involve the appropriate parties to see the request to completion
- Ensure that supporting documentation and knowledge transfer for applications that are being supported are in place and updated regularly
- Perform other duties as assigned
How to Apply
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