Customs Associate I-1

Job Description

Job Summary

Join our team and play a vital role in facilitating international trade. We are seeking a detail-oriented individual to ensure strict adherence to U.S. and Canadian customs regulations. In this role, you will process import and export documents to support the seamless movement of cross-border packages. You will act as a key liaison, communicating with consignees, shippers, and brokers to clear shipments, resolve paperwork discrepancies, and manage customs holds.

If you are organized, eager to learn, and looking to start or advance your career in logistics and customs compliance, we encourage you to apply.

Key Responsibilities

• Ensure full compliance with the Canada Border Services Agency (CBSA) regarding on-site package examinations, shipment hold requirements, and final shipment clearance.
• Investigate and research issues regarding CBSA bonded shipments currently on hold at the Gateway; this involves active communication with consignees, shippers, and brokers.
• Research CBSA tracers and provide timely responses with necessary clearance information.
• Review and verify shipment data to ensure compliance with United States Customs and Border Protection (USCBP) standards.
• Manage inbound and outbound telephone communications to resolve paperwork issues, including the settlement of duties and taxes, to clear shipments and close entries.
• Perform accurate routine data entry and direct commercial invoices through the Genesis System to brokers as part of the clearance process.
• Complete other duties as assigned by management.

Qualifications and Education

• Required: High school diploma.
• Preferred: Post-secondary education in International Studies or holder of the Certified Customs Specialist (CCS) designation.

Experience

• No prior experience is required; we are willing to train the right candidate.
• Preferred: Administrative experience within the cross-border transportation and/or customs industry.

Knowledge, Skills, and Abilities

• Proficiency in Microsoft Word, Excel, and Internet Explorer.
• Solid understanding of technical and administrative terminology related to U.S. and Canadian government import and export regulations.
• Excellent organizational skills with a strong attention to detail.
• Superior customer service skills and the ability to communicate effectively.

Work Schedule

• Monday to Friday: 8:30 am – 5:00 pm.

Additional Job Conditions & Requirements

• Must be able to operate in a PC Windows environment.
• Must be able to complete and achieve minimum thresholds on any mandatory testing and training.
• Ability to successfully complete all recurrence training and maintain annual accreditations where applicable.
• Must be willing to work varying shifts based on business needs.
• Bilingualism (French and English) is mandatory if the incumbent resides in the province of Quebec.

Position Disclaimer

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned.

Drivers License Requirement (If Applicable):
In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5, G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of:
1) Their current driver's abstract.
2) Their performance during application interviews.
3) Their performance on any driver competency assessments administered.

Employment Equity Statement

At FedEx, our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe, and inclusive workplaces where everyone is valued for their unique contributions.

Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.