Meltwater
Customer Success Manager II (Bilingual – French / English)
Join Meltwater as a Customer Success Manager II, where your role is to ensure customer satisfaction and success. We seek motivated individuals to help deliver excellent experiences, focusing on product adoption, risk mitigation, and user training.
At Meltwater, we promote personal and professional growth in an inclusive environment. Engage with experienced managers and leaders committed to your development. Be part of a diverse community that values your unique contributions and helps you grow.
Responsibilities:
- Coordinate with Renewal and Account Managers to meet customer needs.
- Guide customers in adopting Meltwater solutions to maximize value.
- Support clients to build advocacy and strengthen billing relationships.
- Understand customer organizational goals through close collaboration and tailor solutions accordingly.
- Identify upselling and cross-selling opportunities with Account Managers.
- Engage proactively before renewal dates to support renewals and mitigate risks.
- Own customer retention, ensuring high satisfaction and loyalty.
- Drive ongoing product adoption and engagement.
- Conduct onboarding and training for new customers.
- Collect feedback via business reviews for continuous improvement.
- Identify expansion opportunities and communicate them to Account Managers.
Qualifications:
- Bachelor’s degree or higher preferred.
- At least 3 years of experience in customer success or account management.
- Strong communication and interpersonal skills.
- Results-oriented with a proactive approach.
- Collaborative team player.
- Fluent in English and French, both written and verbal.
- Willing to work in Toronto 3-4 days a week in a hybrid setup.
- Legal right to work in the country of hire.
What We Offer:
- Flexible paid time off for work-life balance.
- Comprehensive medical, dental, and vision coverage.
- Complimentary CalmApp subscription.
- Hybrid work environment.
- Opportunities for professional growth within an inclusive community.
Compensation:
- Base salary: $45,000 – $60,000 CAD/year + quarterly commissions.
- Total compensation: $75,000 – $100,000 CAD/year, depending on performance.
Location: 110 Spadina Ave Suite 600, Toronto
About Meltwater:
We empower over 27,000 customers worldwide with data-driven insights. Our culture fosters innovation, inclusivity, and continuous learning. Join our global team of high performers dedicated to making an impact.
EEO Statement:
Meltwater is committed to diversity and equal opportunity. We prohibit discrimination and harassment and value applicants from all backgrounds to join our mission of innovation and positive impact.
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