AppleOne
Our client in Mississauga Ontario who is a large transportation services provider is looking for a Customer Service Representative to join their team!
This position features:
-Hourly Wage: $22.50-$25.00/hour
Employment Type: Full time Temporary
Hours: Looking for flexible candidates between the following times/days of the week: Available anytime between 12am to 7pm Sunday to Saturday-Need to be comfortable working days, afternoons or nights.
Hybrid- 2 days on site 3 days work from home!
Responsibilities:
-Staff the Visibility phone queue, providing the best possible information and customer service
-Proactively perform load monitoring tasks to prevent, identify, resolve and communicate any load delays, issues, or conflicts.
-Ensure the integrity of the information within the tracking systems.
-Provide operational status updates for management and other internal stakeholders as required
-Provide input and recommendations on business processes and/or technical issues
-Contribute to identification, analysis, improvement, and recommendations of solutions (systems and process)
-Analyze various topics as assigned (data and process), from the simple to the complex, presenting findings, including key information and issues, as well as potential solutions.
Qualifications:
-Excellent communication skills (both written and verbal), including a calm, professional, and friendly demeanor under pressure
-Strong service quality awareness and commitment
-Ability to adapt to a rapidly changing environment
-Demonstrated organizational skills; ability to multi task and juggle changing priorities on a daily and hourly basis
-Strong objective decision making / problem solving skills
-Proven PC knowledge & aptitude, ability to learn multiple new systems
-Flexible hours depending on business requirements
Apply to this great opportunity today! This is currently for an active job opportunity.
To apply for this job please visit www.appleone.ca.