Customer Service Representative

Job Description

Introduction

We are seeking a dynamic Customer Fulfillment Representative for our client who is a leader in water technologies. This pivotal role will manage and execute financial projects, with a focus on improving the efficiency, accuracy, and compliance of our financial operations. The ideal candidate will have a keen eye for detail, strong analytical skills, the ability to drive continuous improvement, and work together with the commercial team. This is a one-year contract, on a hybrid schedule, available immediately.

Responsibilities

• Project Management and Financial Analysis:
• Develop and manage project plans, including timelines, milestones, and progress updates.
• Coordinate with stakeholders to define project scope and objectives.
• Conduct financial analysis to support project goals and uncover unbilled transactions.
• Prepare and present financial reports and summaries to management.
• Invoice Quality Management:
• Lead and improve the daily performance of the invoice quality team.
• Ensure adherence to quality assurance standards and performance monitoring.
• Meet and exceed inventory quality expectations and turnaround time targets.
• Analyze credits and drive operational improvements through process enhancements.
• Operational Excellence:
• Meet daily KPIs related to billing operations and implement corrective actions as needed.
• Perform root cause analysis of issues/disputes and ensure process adherence.
• Investigate and escalate issues using SAP and Salesforce.
• Collaborate with business leaders, fulfillment team, and sales to address unbilled transactions and resolve escalations.
• Stakeholder Collaboration and Knowledge Management:
• Actively participate in quality meetings and provide insights on areas for improvement.
• Support the companies collectors with receivables disputes.
• Work cross-functionally with peers, leadership, and global teams.
• Data Analysis and Reporting:
• Utilize Tableau reports and dashboards to analyze data and provide solutions for cost savings and process improvements.
• Perform debits and collaborate with commercial members to deliver billings in accordance with customer expectations.

Requirements

• 2+ years of experience in customer service, fulfillment, or finance.
• Diploma/certificate preferred in Business, Supply Chain, or equivalent experience.
• Proficiency in SAP, Salesforce, or other ERP and CRM software.
• Strong digital mindset with the ability to work with various software platforms.
• Excellent interpersonal, organizational, and communication skills.
• Proven problem-solving abilities and attention to detail.
• Experience in cross-functional collaboration and stakeholder management.
• Basic understanding of ISO quality management systems.
• Proficiency in Google Suite and basic presentation skills.

What We Offer

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About Us

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