Customer Service Representative
Job Description
Customer Service Representative
Fuze Logistics Services is a next generation 3PL headquartered in Montreal, with offices across North America, leveraging cutting-edge technologies and decades of industry expertise to facilitate the transport of freight globally.
We are seeking a Customer Service Representative to join our team in Mississauga!
The successful candidate will be responsible for communicating with customers on service capabilities, work order input, coordination with dispatch and to provide information on shipment status.
Job Responsibilities and Duties:
- Provides information to customers on service capabilities and capacity availability.
- Enters order information directly into computer system, accurately and on a timely basis.
- Resolves service issues.
- Schedules appointment times as required meeting designated delivery windows set by the customer.
- Communicates with customers (shippers, consignees and third parties as required) to provide information on shipment status to communicate anticipated service issues, new pick-up and delivery times and alternative solutions where possible.
- Performs other duties as requested.
Abilities and Skills:
- Excellent organizational, interpersonal communication and computer skills.
- Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
- Must be able to work independently and productively with minimum supervision.
- Recognize problems, identify possible causes and resolve routine problems.
- Ability to establish and maintain professional atmosphere for, co-workers and customers.
Qualifications:
- 1 year of transport customer service.
- Strong attention to detail, and very good local geographical knowledge.
- Bring energy, enthusiasm and a positive attitude to the job.
- Excellent verbal/written communication skills.
- Experienced with Microsoft Office Suite.
Please send your resumes to:
How to Apply
Ready to start your career as a Customer Service Representative at Fuze Logistics Services Inc?
- Click the "Apply Now" button below.
- Review the safety warning in the modal.
- You will be redirected to the employer's official portal to complete your application.
- Ensure your resume and cover letter are tailored to the job description using our AI tools.
Frequently Asked Questions
Who is hiring?▼
This role is with Fuze Logistics Services Inc in Mississauga.
Is this a remote position?▼
This appears to be an on-site role in Mississauga.
What is the hiring process?▼
After you click "Apply Now", you will be redirected to the employer's official site to submit your resume. You can typically expect to hear back within 1-2 weeks if shortlisted.
How can I improve my application?▼
Tailor your resume to the specific job description. You can use our free Resume Analyzer to see how well you match the requirements.
What skills are needed?▼
Refer to the "Job Description" section above for a detailed list of required and preferred qualifications.