Customer Service Representative

Job Description

Our client in Calgary is an industry-leading transportation and supply-chain company, and they are looking for a Customer Service Representative (LTL) who will respond to client inquiries and requests, and ensure shipments are meeting deadlines. Note this is an evening shift Monday to Friday 3:30pm to 12:00am.  This is a great opportunity to build your career within a supportive work environment, so apply now
  
Responsibilities:<ul><li>Resolve client complaints and questions in a professional manner.</li><li>Creating freight bills as needed.</li><li>Answering the phone.</li><li>Process orders, forms, applications, and requests.</li><li>Manage customers' accounts, updating information as needed.</li><li>Direct requests and unresolved issues to the designated resource.</li><li>Coordinate between departments effectively.</li><li>Other duties as required.</li></ul>
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Qualifications:<ul><li>1+ year experience working in an office environment is required.</li><li>Previous experience working in a Customer Service role is mandatory.</li><li>Proficient knowledge of Microsoft Office.</li><li>Highly proficient with Outlook, rule setting and handling high volumes of emails.</li><li>Ability to meet deadlines.</li><li>Strong organizational skills and attention to detail.</li><li>Excellent customer service skills.</li><li>Excellent communication, spoken and written.</li><li>Good mathematical skills.</li><li>Strong ability to resolve issues and maintain customer relations.</li><li>Available to work Monday to Friday 3:30pm to 12:00am.</li></ul>
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If you love interacting with customers and helping them to access your company's services, we want to speak with you This is an excellent full-time opportunity so don't wait – apply now<br><br>Please visit our website at to view all our job opportunities.<br><br>About Equation Staffing Solutions:<br><p>Equation Staffing Solutions is a successful, award-winning Calgary based staffing and recruitment agency specializing in the placement of candidates on a temporary, contract or permanent basis. The industries we serve include oil and gas, warehousing & transportation, finance & accounting, banking, health care, educational institutions, engineering & technology, manufacturing, construction, agriculture and all levels of government. The job families we place people in comprise of general office & admin support, human resources, customer support, warehousing, trades, machine operators, production, accounting, records management, business management & information management.</p>