Customer Service Representative - Freight & Logistics (Full-Time / Part-Time)
Job Description
About Us
South West Bulk Express is a growing transportation company specializing in reliable bulk freight services across Western Canada. We take pride in our commitment to safety, service, and efficiency - ensuring our customers' freight moves smoothly and on time.
We're currently hiring for two Customer Service Representatives
- Full-Time (Monday to Friday)
- Part-Time (Saturday & Sunday)
About the Role
As a Customer Service Representative, you'll be the key link between our customers, dispatch, and billing teams - ensuring every shipment is planned efficiently, communicated clearly, and completed accurately.
You'll handle customer inquiries, coordinate shipment schedules, and provide proactive updates throughout the delivery process.
Key Responsibilities
- Handle customer inquiries, create shipment orders, and schedule pickups.
- Monitor customer portals, emails, and calls to ensure prompt responses and clear updates.
- Coordinate with dispatch and operations to plan loads and resolve service issues.
- Maintain and update customer SOPs, rate sheets, and account details.
- Support dispatch or other operations staff as needed.
- Keep accurate and organized digital records and communications.
Qualifications & Skills
- 2+ years of customer service experience, preferably in transportation or logistics.
- Strong computer skills (TMW, MS Office, customer portals).
- Excellent communication, multitasking, and time management skills.
- High attention to detail with the ability to perform under pressure.
- Team-oriented with a positive attitude and problem-solving mindset.
- Typing speed of 40+ WPM.
Nice to Have
- Experience in freight, trucking, or logistics.
- Understanding of commercial vehicles, trailers, and bulk freight operations.
Why Join South West Bulk Express
- Competitive pay and benefits.
- Supportive, team-oriented environment.
- Opportunity to grow within a stable, expanding company.
Our Hiring Process: Transparent & Efficient
We keep it simple and respectful of your time. Here's what to expect
1️ 1-Minute Intro Video - Record a quick intro (using Loom, Vidyard, or Google Drive link).
Tell us who you are and why you'd be a great fit for South West Bulk Express.
2️ Application Review - We'll review your resume and video submission.
3️ 15-Minute Intro Call - A brief chat to learn about your experience and goals.
4️ Strengths Assessment - A short exercise to understand how you learn and work best.
5️ In-Person Interview - Meet the team and discuss values, expectations, and fit.
6️ Paid Test Project - Work with us on a small task, just like you're part of the team.
7️ Final Chat with Management - A short conversation with our leadership before the offer.
8️ Offer Stage - If we're both excited, we move forward quickly!
If you're ready to be part of a company that values efficiency, integrity, and teamwork, we'd love to hear from you.
Apply now through LinkedIn or email your resume and 1-minute intro video link to
How to Apply
Ready to start your career as a Customer Service Representative - Freight & Logistics (Full-Time / Part-Time) at South West Bulk Express Inc?
- Click the "Apply Now" button below.
- Review the safety warning in the modal.
- You will be redirected to the employer's official portal to complete your application.
- Ensure your resume and cover letter are tailored to the job description using our AI tools.
Frequently Asked Questions
Who is hiring?▼
This role is with South West Bulk Express Inc in Calgary.
Is this a remote position?▼
This appears to be an on-site role in Calgary.
What is the hiring process?▼
After you click "Apply Now", you will be redirected to the employer's official site to submit your resume. You can typically expect to hear back within 1-2 weeks if shortlisted.
How can I improve my application?▼
Tailor your resume to the specific job description. You can use our free Resume Analyzer to see how well you match the requirements.
What skills are needed?▼
Refer to the "Job Description" section above for a detailed list of required and preferred qualifications.