Customer Service Representative - Freight & Logistics (Full-Time / Part-Time)

Job Description

<p><strong>About Us</strong></p><p><br></p><p>South West Bulk Express is a growing transportation company specializing in reliable bulk freight services across Western Canada. We take pride in our commitment to safety, service, and efficiency - ensuring our customers' freight moves smoothly and on time.</p><p>We're currently hiring for <strong>two Customer Service </strong><strong>Representatives</strong></p><ul><li><strong>Full-Time (Monday to Friday)</strong></li><li><strong>Part-Time (Saturday & Sunday)</strong></li></ul><p><br></p><p><strong>About the Role</strong></p><p><br></p><p>As a <strong>Customer Service </strong><strong>Representative</strong>, you'll be the key link between our customers, dispatch, and billing teams - ensuring every shipment is planned efficiently, communicated clearly, and completed accurately.</p><p>You'll handle customer inquiries, coordinate shipment schedules, and provide proactive updates throughout the delivery process.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><br></p><ul><li>Handle customer inquiries, create shipment orders, and schedule pickups.</li><li>Monitor customer portals, emails, and calls to ensure prompt responses and clear updates.</li><li>Coordinate with dispatch and operations to plan loads and resolve service issues.</li><li>Maintain and update customer SOPs, rate sheets, and account details.</li><li>Support dispatch or other operations staff as needed.</li><li>Keep accurate and organized digital records and communications.</li></ul><p><br></p><p><strong>Qualifications & Skills</strong></p><p><br></p><ul><li>2+ years of customer service experience, preferably in <strong>transportation or logistics</strong>.</li><li>Strong computer skills (TMW, MS Office, customer portals).</li><li>Excellent communication, multitasking, and time management skills.</li><li>High attention to detail with the ability to perform under pressure.</li><li>Team-oriented with a positive attitude and problem-solving mindset.</li><li>Typing speed of 40+ WPM.</li></ul><p><br></p><p><strong>Nice to Have</strong></p><p><br></p><ul><li>Experience in freight, trucking, or logistics.</li><li>Understanding of commercial vehicles, trailers, and bulk freight operations.</li></ul><p><br></p><p><strong>Why Join South West Bulk Express</strong></p><p><br></p><ul><li>Competitive pay and benefits.</li><li>Supportive, team-oriented environment.</li><li>Opportunity to grow within a stable, expanding company.</li></ul><p><br></p><p><strong>Our Hiring Process: Transparent & Efficient</strong></p><p><br></p><p>We keep it simple and respectful of your time. Here's what to expect </p><p><br></p><p>1️ <strong>1-Minute Intro Video</strong> - Record a quick intro (using Loom, Vidyard, or Google Drive link).</p><p>Tell us who you are and why you'd be a great fit for South West Bulk Express.</p><p>2️ <strong>Application Review</strong> - We'll review your resume and video submission.</p><p>3️ <strong>15-Minute Intro Call</strong> - A brief chat to learn about your experience and goals.</p><p>4️ <strong>Strengths Assessment</strong> - A short exercise to understand how you learn and work best.</p><p>5️ <strong>In-Person Interview</strong> - Meet the team and discuss values, expectations, and fit.</p><p>6️ <strong>Paid Test Project</strong> - Work with us on a small task, just like you're part of the team.</p><p>7️ <strong>Final Chat with Management</strong> - A short conversation with our leadership before the offer.</p><p>8️ <strong>Offer Stage</strong> - If we're both excited, we move forward quickly!</p><p><br></p><p>If you're ready to be part of a company that values <strong>efficiency, integrity, and teamwork</strong>, we'd love to hear from you.</p><p> <strong>Apply now through LinkedIn</strong> or email your resume and 1-minute intro video link to </p>