Customer Service

Job Description

<p>Are you a highly organized and detail-oriented people-person with a passion for bringing projects to life? We're looking for a pivotal new team member to join our thriving printing and marketing company.</p><p>This dual-purpose role is the heartbeat of our operations, serving as the first point of contact for our clients while expertly managing the entire production process from start to finish. You'll be the crucial link between our customers and our creative team, all while championing our brand in the local community. The right person for this role will have an incredible opportunity to grow into a leadership position as we expand.</p><p>Key Responsibilities</p><ul><li>Serve as the primary client contact, building strong relationships and providing exceptional service.</li><li>Manage the full order lifecycle, from initial inquiry and quote to final delivery.</li><li>Orchestrate project workflows, ensuring jobs are completed accurately and on time.</li><li>Collaborate with production staff and external vendors to keep projects on track.</li><li>Act as a brand ambassador, representing our company at local business and community events.</li><li>Handle project logistics, including scheduling, tracking, and proactive problem-solving.</li><li>Maintain detailed records of all client interactions and job specifics.</li><li>Support company marketing and business development efforts.</li></ul><p>Skills & Qualifications</p><ul><li>Exceptional communication and customer service skills.</li><li>A confident and professional presence, comfortable with networking.</li><li>Highly organized and meticulous, with the ability to juggle multiple priorities.</li><li>A proactive and positive problem-solver with a strong team-first attitude.</li><li>Eagerness to learn our estimating and production processes.</li><li>Previous experience in printing, marketing, or a related field is a plus, but not required.</li></ul><p>Growth Opportunity</p><p>This is more than just a job; it's a career path. As our company grows, we are committed to helping the right individual develop their skills and take on greater responsibility. This role is a direct pathway to future leadership, with the potential to advance into an Office Manager or Operations Manager position.</p><p>Please contact us via email and submit your resume and cover letter</p><p>Job Type: Full-time</p><p>Pay: $41,600.00-$50,000.00 per year</p><p>Benefits:</p><ul><li>Company events</li><li>Dental care</li><li>Extended health care</li><li>Store discount</li></ul><p>Language:</p><ul><li>English (required)</li></ul><p>Work Location: In person</p>