Customer Service Agent - English On-site Winnipeg

Job Description

<h3>Job Description</h3><p>Job Description<p><p><strong>Job Type: Full Time</strong></p><p><strong>Hours:– F 7:30-4:30</strong></p><p><strong>Salary: $17.00</strong></p><p><strong>About AnswerNet </strong></p><p>AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year.</p><p><strong>Summary of Position:</strong></p><p>Customer Service Agent - (Data Entry Clerk), is someone who updates and inputs information into a company/client database. The main responsibilities of a Customer Service Agent - (Data Entry Clerk)- are Data Entry, proofreading, donor follow-ups either through email or phone, exporting and importing data into databases, Deposits, and appropriately filing digital documents. You should be diligent and reliable. You should have attention to detail.</p><p><br /><strong>Key Job Activities:</strong><br />● Sort and collate incoming and outgoing mail. <br />● Weigh mail to determine the correct postage.<br />● Time/date stamp all incoming/outgoing mail.<br />● Help customers complete change of address and mail hold forms, etc.<br />● Maintains database by entering new and updated customer and account information.<br />● Prepares source data for computer entry by compiling and sorting information.<br />● Establishes entry priorities.<br />● Ensuring appropriate turnaround time on all data entry<br />● Monitoring and updating existing data when required<br />● Retrieving data for team members upon request<br />● Utilizes applications effectively to process customer transactions accurately<br />● Maintains a working knowledge of client product, services and promotions<br />● Completes offline donor administrative work such as responding to emails. Follow up with customers via the phone to address missing information.<br />● Use fax and scanning machines.<br />● Client exports and deposits</p><p><br /><strong>Requirements and skills</strong><br />● Experience with mail sorting and postage meter machines is a plus<br />● Good computer skills<br />● Well-organized, with sharp attention to detail<br />● Ability to work under pressure<br />● Strong typing skills; Knowledge of touch-typing system is strongly preferred<br />● Good command of the English language, both oral and written,and customer service skills<br />● High school degree or equivalent</p></p></p>