Customer Sales Executive (CSE) – Amazon

Job Title: Customer Sales Executive (CSE) – Amazon

Location: Mississauga, ON

 

The Hershey Company

Your career. Your ownership. Together, we’ll make more Moments of Goodness.

Hershey employees get to make real, impactful changes daily. We are looking for thinkers, leaders and challengers – people who initiate and make a true impact. Here at Hershey Canada, we strike the perfect balance between autonomy and support. Our managers are equipped to foster your career aspirations and empower your growth. With resources like e-learning, coaching, cross-functional projects, your personal and professional growth is paramount to the team. Hershey’s people-focused mindset is what makes our culture so sweet.

Major Canada brands include OH HENRY! HERSHEY’S KISSES, BROOKSIDE, POT OF GOLD, JOLLY RANCHER, REESE’S, TWIZZLERS, HERSHEY’S, SKOR, CHIPITS and ICEBREAKERS.

Hershey Canada is proud of our position as Forbes Canada’s Top Employer. We’ve been recognized as a Greater Toronto Top Employer’s for the 5th consecutive year. We’ve also been named as a Great Place to Work for 2024 – 2025!

At The Hershey Company, we’re committed to making a difference in the communities where we live, work and do business. This commitment dates from the earliest years of our company and is a vital part both of our heritage and of who we are today.

 

How will you fit in the big picture?

You will gain an understanding of the multi-faceted areas in Sales that are required to support a leading consumer packaged goods (CPG) company. This is an excellent opportunity to contribute to the organization while gaining hands-on experience in the fields of sales and business analysis.

 

The Customer Sales Executive (CSE) – Amazon is responsible for profitably growing Amazon and Hershey’s business to achieve objectives and plans to include net sales, trade spend, and sales activity margin. The role will report into Team Lead, Amazon and be responsible for driving Amazon.ca. The scope of the role’s responsibilities includes business planning & analysis, collaborating with digital media and merchandising planning, creating valued business partnerships with customers, and achieving mutually beneficial agreements through skilled negotiation and understanding of the customer’s business. This role will also leverage data & insights to build a 1 to 3-year business plan and deploy supporting tactics to achieve financial objectives.

 

What will you do?

• Ability to operate in an ambiguous environment – Amazon operates with a “hands off the wheel” approach. This requires strong analytics and insights to create compelling reasons for Amazon to directly engage our team.
• Demonstrated financial acumen – Amazon negotiates frequently. Understanding how to navigate a P&L (or learn) is critical to the role.
• General Management mindset – the role requires daily internal/external interaction with elements of brand, media, supply chain and account management responsibilities.
• Strategic & analytical thinking- Disparate data sources must be connected to formulate broader strategies across our organization, agencies, as well as Digital customers.
• Achieve net sales, trade spend and sales activity margin targets for assigned customer(s) by simulating, planning incremental volume, pre/post analysis for promotions, as well as displaying core competencies and behaviors.
• Effectively utilize Hershey, Amazon analytical tools and processes to drive profitable and predictable sales results.
• Partner with media/merch lead to drive total event ROI
• Leverage agency partners (i.e. Flywheel) to develop insights and analytics needed to inform and create differentiated go-to-market strategies
• Manage trade fund budget to include clearing deductions.
• Achieve appropriate levels of account penetration across all designated Amazon formats.
• Coordinate with marketing teams and cross functional partners to ensure new business opportunities are aligned with Hershey brand strategies

 

Skills, Knowledge and Education Requirements

• 5+ year’s progressive sales experience in a Consumer Packaged Goods or related capacity
• Previous snack food category experience an asset
• Previous Amazon experience considered a strong asset
• Education:
  • Bachelor’s degree required
• Technical Skills
  • Above average knowledge of Microsoft Office software (PowerPoint and Excel mandatory)
• Soft Skills
  • Ability to effectively forecast supply requirement in a dynamic environment
  • Above average knowledge of the Canadian retail landscape
  • Sales presentation skills; Written and verbal communication skills
  • Customer relationship management skills & experience
  • Entrepreneurial spirit; Forward thinking and ability to challenge the status quo
  • Teamwork/Collaboration. Ability to develop strong cross functional working relationships
  • Strong desire for personal and professional development
  • Detail oriented and ability to multitask
  • Organized and ability to work independently

 

Leadership Competencies

• Business Acumen: Understands how a CPG business works including how strategies and tactics work in the marketplace. Maintains a working knowledge of competitors as well as current and future trends, policies, practices and information affecting his/her business and organization.
• Drive For Results: Pushes self and others to exceed business goals and achieve breakthrough results. Recognizes key actions necessary to achieve results, establishes and communicates priorities to others, and maintains own and others focus on achieving the important goals of the organization. Demonstrates persistence in overachieving results and encourages others to do the same.
• Interpersonal Relations and Teamwork: Establishes and maintains constructive and effective business relationships built upon trust. Uses diplomacy and tact to diffuse even high-tension situations. Works to find common ground and mutually beneficial solutions to conflicts. Relates well to all people inside and outside the organization. Can represent his/her own interest and yet be fair to other groups. Viewed by others as a team player.

 

Benefits and Perks of Working at Hershey Canada:

• Flexible Work Environment! We pride ourselves in offering flexibility in your work schedule
• Flexible dress policy – this includes jeans!
• Corporate social responsibility programs – because we should leave the world a little better than we found it.

• Health and Wellness Reimbursement program as well as other great employee benefits
• Fantastic rewards and recognition programs
• Working for a company recognized as one of the best in Canada and the GTA!
  • Of course… exposure to some of the finest chocolate and non-chocolate confectionery products

 

Location

 

The Hershey Canada corporate head office is located at:

 

5750 Explorer Drive, Suite 500

Mississauga, Ontario, L4W 0B1

 

The location is LEED (Leadership in Energy and Environmental Design) certified and has been custom designed to reflect Hershey’s tradition of teamwork with a focus on a productive and open workflow environment.Get to know us more on our website at Hershey Canada or our LinkedIn: Hershey Canada Inc.

Hershey Canada is proud of being named to Forbes Canada’s Best Employers 2021 List and Forbes 2021 World’s Top Female Friendly Companies. We have also been recognized as one of Greater Toronto’s Top Employers for 2022, Canada’s Top 100 Employers for 2022, and one of Canada’s Most Admired Corporate Cultures 2021.

At Hershey Canada, we seek the advancement of an inclusive and respective culture by having a diverse workforce and inclusive environment to create more Moments of Goodness for our employees and consumers. Hershey Canada extends opportunities to qualified applicants and employees regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, or any other protected status.

We will provide accommodations throughout the recruitment, selection and/or assessment process to support diversity, equity, and inclusion in our hiring. Please inform the Talent Acquisition team if you require accommodation in order to participate in our hiring process.