Customer Outreach Specialist
Job Description
PRIMARY DUTIES
- Handle Incoming Cancellation Calls and perform Outbound call activities for past due policies
- Handle direct returning incoming calls as a result of outbound activities.
- Follow up on customer issues regarding claims, billing or other service concerns.
- Assist customers in redrafting payments to existing accounts, set up new account information, or collect needed premium via credit card.
- Cross sell over the phone.
- Process routine requests for service items.
- Miscellaneous department activities as needed.
Education, Skills, and Experience:
- Fluent in French and English (written and verbal).
- College diploma or equivalent work experience.
- Minimum of 1 year of relevant work experience
- Must be licensed in Accident & Sickness, and Life
- Ability to multi-task, talking with customers while completing paperwork and system changes
- Outgoing and engaging conversation skills.
- Sales acumen, business sense.
- Effective listening and problem-solving skills
- Previous contact center experience required.
- Strong communication skills with a detail-oriented and analytical mindset.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint, etc.).
Additional Information:
- Physical Environment: In Office (5 days)
- Flexible Scheduling: Adjustments to the work schedule may be necessary based on business demands.
How to Apply
Ready to start your career as a Customer Outreach Specialist at Chubb Insurance?
- Click the "Apply Now" button below.
- Review the safety warning in the modal.
- You will be redirected to the employer's official portal to complete your application.
- Ensure your resume and cover letter are tailored to the job description using our AI tools.
Frequently Asked Questions
Who is hiring?▼
This role is with Chubb Insurance in Markham.
Is this a remote position?▼
This appears to be an on-site role in Markham.
What is the hiring process?▼
After you click "Apply Now", you will be redirected to the employer's official site to submit your resume. You can typically expect to hear back within 1-2 weeks if shortlisted.
How can I improve my application?▼
Tailor your resume to the specific job description. You can use our free Resume Analyzer to see how well you match the requirements.
What skills are needed?▼
Refer to the "Job Description" section above for a detailed list of required and preferred qualifications.