Concession Worker

Job Description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Concessions Worker prepares and serves concession items to guests. Prepares and pours beverages and serves them to guests. Ensures quality of food presentation. Utilizes a cash register and accepts payment. Must be able to maintain excellent attendance and professional appearance in accordance with corporate's policy.

This role will pay an hourly rate of $17.60 and is tip eligible

Benefits for Part-Time roles: Pension matching

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline

About the Venue

TD Coliseum in Hamilton, ON - $280 million renovation. The project will transform the facility into an 18,000-seat capacity venue with a reimagined facade, premium seating, enhanced acoustics, improved sightlines, upgraded concourses, optimized clubs and suites and artist lounges.

The newly modernized venue will join a rapidly growing southwestern Canadian marketplace with the ability to accommodate larger shows alongside Toronto's Scotiabank Arena. Opening in Fall 2025.

Responsibilities

• Conduct the cash register sales by taking orders, building orders, and completing the transaction.
• Ability to build orders, prepare food, and knowledge in all areas of concessions operations.
• Responsible for maintaining stock and supply levels and communicating to the Concessions Stand Manger of low stock items.
• Listening and responding to customer requests or concerns with an impeccable level of customer service.
• Responsible for maintaining a clean and organized workspace including but not limited to disposal of garbage & cleaning dishes.
• Serve beverages to guests including alcoholic beverages responsibly.
• Must check guest's ID in accordance with state/federal regulations to verify minimum age requirement for purchase of alcoholic beverages.
• Maintains sanitation, health and safety standards in work areas
• Restock items, including trays, bottles, cans.
• Maintain a clean and professional appearance, and maintain clean and well kept uniform.
• Proactively respond to team needs and assigned tasks.

Qualifications

• High school diploma or equivalent preferred.
• Must be 18 or over.
• Six months' experience in food service industry preferred
• Previous cash handling experience preferred.
• Customer service experience.
• Ability to learn to handle cash and learn to operate a cash register and corresponding POS system.
• Excellent interpersonal skills & a friendly, positive attitude with co-workers, managers, volunteers & guests.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.