Collections Agent

Full-Time

Website Tata Consultancy Services

Inclusion without Exception:

TCS is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity and is reflected in our people stories across our workforce implemented through equitable workplace policies and processes.



Position Description:

As a Voice collector, you will be trained to make outbound calls to the customers for collecting payments on overdue accounts & contacting debtors to make collections arrangements. You will have to notify the debtors of overdue payments and accounts by telephone & E-mails. A fully paid training program designed to provide you with the information and training necessary to succeed at TCS and excel at client sites. However, the learning does not stop there! TCS is committed to the continuous growth of its associates, in line with the core value of Learning & Sharing. We offer a Continuous Learning Program that spans technologies, domains, processes, and soft skills. In addition, TCS associates are encouraged to undertake certifications and accreditations in a wide range of subject areas. With clients located across the Canada and globe, TCS can offer great flexibility in work location, excellent career advancement, and a variety of opportunities. TCS’ mentoring, career development, and on-the-job training ensure a smooth transition into your professional life and orient you to our culture, values, vision, and mission.


Mandate:

The Early-Stage Collections Call center associate is accountable for collecting 1-3 months overdue payment and overdrawn accounts while maintaining a high standard of efficiency and customer/client service focus within a collection call center environment. They are to maintain objectivity with each customer encounter. Assess risk and make payment arrangements within established process or refer customers for alternate re-payment solutions. They are to document all activity details in appropriate system to reflect action taken. Associates are expected to meet specific quality and metric targets align with the Line of Business.



Flexible work schedule including all days.

Working Hours – 7 am-11pm rotational shift

Responsibilities:

  • Good oral and written communication skills (English)
  • Be quality centric and achieve highest level of accuracy in the deliverables.
  • Should be Target Oriented & pursue good Banking & process knowledge.
  • Should be able to perform other related service responsibilities as required.
  • Should adhere to policies and procedures to execute the transactions, activities, and processes within assigned authorities.
  • Should efficiently be able to manage all transactions related to customer and branch calls or refers to appropriate internal business groups.
  • Respond to inquiries regarding overdue accounts and negotiate payment arrangement.
  • Should be able understand customer requirement.
  • Must be a Go-Getter and able to own responsibilities and be proactive


Qualifications:

  • Graduate, Or diploma


Skills:

  • Strong communication and writing skills – French And English
  • Strong communication and negotiating skills.
  • 2 years of previous call center or Ecustomer service experience
  • Basic understanding of Consumer Collections and relevant functional procedures
  • Ability to interface across various levels within Onshore operations, Operations, Technology, Operations, Finance, and client relationship teams.
  • Intermediate knowledge of Microsoft Office (Excel, Word, Outlook)
  • Customer focused, enthusiastic and flexible approach – ability to learn new technologies/ applications quickly.
  • Proven ability to work effectively in a fast-paced environment
  • Proven ability to multi-task, prioritize workload and meet deadlines

Thank you for your interest in TCS. Candidates that meet the qualification for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

Source
WhatJobs

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