Claims specialist


Website Desjardins

At Desjardins, we believe in equity, diversity and inclusion. We’re committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.If there’s something we can do to help make the recruitment process or the job you’re applying for more accessible, let us know.

We can provide accommodations at any stage in the recruitment process. Just ask!We don’t fill a seat; we invest in an individual… There’s a difference #Desjardinsdifference. As a claims specialist at Desjardins Insurance your creativity, curiosity, and adaptability will make a positive impact on people’s lives.Are you passionate about helping others?. As a claims specialist, you will be contributing to the financial security of our members and clients.

Your role will be to develop strategies and build solid relationships in order to assist members and clients through health- related events and guide them towards recovery. Both independently, and with the support of a dynamic team, you will be empowered to make the best decisions for your clients. Join a great community that will allow you to grow your insurance industry knowledge and customer service skills, providing you the opportunity for diverse career paths and expertise in the life and health insurance industry. In disability, there is no perfect profile.

As long as you are people oriented, organized, and solutions driven, we are interested in meeting you. With colleagues and leaders from all backgrounds of life, the Desjardins disability team is a divers and engaging place to thrive. What’s in it for you?Personalized training based on your experience.A supportive and engaged work family.An innovative environment where you can be creative and share your ideas.Career development within your role and beyond.Work life balance – A flexible schedule of 35-hours / week, Monday to Friday with possible arrangements adapted to your reality (hybrid, work from home, etc.).Paid overtime when you need it.Competitive working conditions: a defined benefit pension fund4 weeks of vacation upon entry$1,000 provided to equip you with home office set-up$600 physical activities, etc.# How you fit inYou understand the importance of making quality decisions, and setting expectations with all stakeholders.You have experience managing short and /or long-term disability, and salary continuance claims, through the review of medical, socio-economical, and contractual factors.You are skilled at collaborating with various parties to develop and implement interventions aimed at getting people back to health.You show empathy and leadership in telephone interview techniques to draw up a holistic picture of all the elements relevant to the absence.You know how to develop concrete action plans, establish effective strategies and make the appropriate and careful selection and use of internal and external tools to support timely recovery. You are capable of coordinating and implementing sustainable returns to work based on ability and function.You excel at providing service to members and clients to build trust and lasting relationships.You appreciate taking part in client meetings and return to work planning.You gain trust quickly when connecting with people and like to provide continuous improvement ideas based on their feedback.#What makes you a good candidateYou have experience or training in one of the following fields: health and wellness, life and health insurance, injury claims, or customer service excellence.You are creative and organized, and able to thrive in a fast-paced environment.You are compassionate and proactive, and love working with people.You are attentive to detail and can exercise good critical thinking.You have an engaging attitude.You are solutions driven and results focused.Upper intermediate knowledge of English due to the nature of the duties or work tools or because the position involves interactions with (language)-speaking partners, members and/or clients.#To be considered Apply!. We are looking for people with diverse backgrounds and experiences who will be a great addition to our dynamic team. If you are looking to build a career in the insurance industry or gain knowledge and expertise in a multi-disciplinary, versatile field, we are interested in getting to know you.#Desjardins is… An employer of choice with over 55,000 employees ✔️A clear objective: to be first in people’s hearts ✔️Human values ✔️One of the top financial cooperatives in the world and the leading cooperative financial group in Canada.#Desjardins Awards Come build your career as a Claims specialist with Canada’s Top Family Friendly Employers (2022), Canada’s Best Diversity Employers (2022), Top 10 in Glassdoor’s Best Places to work in Canada (2022), One of Forbe’s 2022 Canada’s Top 100 Employers, Canada’s Greenest Employer (2021)#MVT2Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country.

It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.