Centura - Québec
Under the supervision of the Branch Manager, the incumbent manages the residential and commercial ordertaking team, the shipping office and the receptionist (8-10 people) to ensure excellent customer service. He/she ensures that credit transactions, warehouse breakage and transport breakage are processed within a reasonable timeframe. OUR WORK ADVANTAGES Competitive salary; Complete insurance program 100% paid by the employer; Group RRSP with employer contribution; Free parking and public transit nearby; Full gym on site; Social committee, employee discounts. TASKS AND RESPONSIBILITIES Personnel management, including hiring, training, team meetings, performance appraisals, task planning and work organization; Participate in taking telephone and e-mail orders. Ensure that orders and quotations are processed and that the customer has received his order confirmation within a maximum of 24 hours. Enter them into the P21 system and follow up on b/o, transfers and special orders with customers; Monitor processes under her responsibility and harmonize procedures between Quebec City and Montreal; Create Return Merchandise Authorizations (RMA); Take charge of resolving customer complaints and ensure prompt follow-up with the help of the relevant managers; Coordinate transportation claims with shipping; Approve freight invoices in compliance with current tariff agreements; Enter notes for residential and commercial backorders. Cancel orders as required; Follow-up on non-shipped orders in collaboration with the Warehouse Supervisor; Implement and monitor performance indicators related to his/her sector in collaboration with his/her manager; Replace employees, sales coordinators or purchasing manager when necessary; Participate in various training sessions organized by the company (sometimes in Montreal); Perform all other related tasks. GENERAL SKILLS Be available on a daytime, weekday and sometimes off-hours schedule; Recognized for positive leadership and managerial courage; Have a strong sense of customer service (minimum 2 years’ experience); Be proactive, methodical and organized; Adaptability and excellent stress management skills; Excellent computer skills (P21, an asset); Demonstrate initiative and sound judgment; Experience in personnel management, operations management or customer service (an asset); Training in administration, business management or other job-related training (an asset). ASSETS Be professional, detail-oriented and results-driven; Demonstrate diligence and autonomy; Availability and commitment; Ability to manage priorities; Concern for confidentiality; Ability to communicate clearly and precisely.
